Sumaya Abdullahi
Boston
Summary
Dedicated Client Service Manager with extensive experience managing client relationships, coordinating services, and ensuring exceptional customer satisfaction in a fast-paced healthcare environment. Skilled in problem-solving, conflict resolution, cross-functional collaboration, and maintaining strong relationships with clients and stakeholders. Proven ability to anticipate client needs, communicate effectively, and deliver personalized solutions. Eager to leverage relationship management and customer service expertise in a Client Relations Manager role at Citizens Bank.
Overview
10
10
years of professional experience
Work History
Client Service Manager
BAYADA
Boston, MA
09.2024 - Current
- Developed strong client relationships, ensuring satisfaction and addressing concerns promptly.
- Coordinated communication between clients and care teams to enhance service delivery.
- Assisted in training new staff on client engagement protocols and service excellence standards.
- Managed scheduling of services, optimizing resource allocation for improved efficiency.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Built a strong rapport with key decision-makers within client organizations, fostering trust and long-lasting partnerships.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Restaurant Waiter
Chick-fil-A
Newton, MA
08.2017 - 06.2020
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Trained new team members on operational procedures and customer interaction standards.
- Managed multiple tables efficiently, enhancing overall guest experience and satisfaction.
Youth Cordinator
ACEDONE
Boston, MA
07.2016 - 09.2018
- Coordinated youth programs to foster engagement and personal development.
- Developed educational workshops addressing community needs and interests.
- Collaborated with local organizations to enhance resource availability for youth initiatives.
- Implemented feedback mechanisms to improve program effectiveness and participant satisfaction.
Education
Bachelor of Arts - Psychology
University of Massachusetts, Boston
Boston, MA05-2024
High School Diploma -
NEW MISSON
Boston, MA06-2019
Skills
- Client relationships
- Client relationship building
- Team development
- Staff training
- Recruiting and hiring
- Customer retention
- Sales support
- Account management
- Client surveys
- Service initiatives support
Languages
English
Native or Bilingual
Arabic
Professional Working
Timeline
Client Service Manager
BAYADA
09.2024 - Current
Restaurant Waiter
Chick-fil-A
08.2017 - 06.2020
Youth Cordinator
ACEDONE
07.2016 - 09.2018
Bachelor of Arts - Psychology
University of Massachusetts, Boston
High School Diploma -
NEW MISSON