Susan Aloes

- Perform all reception duties including receive, greet and direct patients and visitors, check patients in and out ensuring they have appropriate orders for further testing, appointments and referral information.

- Build and maintain relationships with drug reps and other outside vendors.

- Manage day-to-day operations including patient scheduling, patient flow and front desk activities.

- Create and update all patient information in system.

- Verify insurance and referrals, collect co-pays and balances.

- Answer, address, respond to and triage all incoming calls and faxed correspondence.

- Manage and respond to patient portal messages.

- Scan outside faxed test results and correspondence to patient chart and alert physician via PAQ.

- Prepare for upcoming patient appointments by searching Lahey and MGB epic systems for pertinent outside testing and provider notes and scan into patient charts.

- Refill prescription according to physician protocol and inform patients of test results, medication instructions and other information relayed by physician.

- Manage prior authorizations and appeals and help patients with financial assistance enrollment.

- Serve as liaison to EHR provider for system upgrades.

- Run and analyze reports to ensure chart completion and accuracy according to Medicare and insurance guidelines.

- Responsible for MIPS reporting and creating/maintaining MIPS binders.

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