Susan A. MacDonald
Mansfield
Summary
Experienced professional with a strong background in Accounts Receivable and posting customer payments. Skilled in problem-solving and customer service. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
42
42
years of professional experience
Work History
Accounts Receivable/Credit Analyst
National Lumber Company/BFS
Mansfield
01.2012 - Current
- Company Overview: Retailer of lumber and building materials
- Responsibilities include posting payments, reconciling accounts, customer contact, providing credit authorizations, sales audit, balancing cash drawers, verifying bank deposits, processing ACH payments, balancing credit card payments, researching invoices, and problem solving.
- Retailer of lumber and building materials
- Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
- Reconciled customer accounts to identify delinquencies or disputes, documenting root causes.
Accounts Payable Supervisor
National Lumber Company
Mansfield
01.1994 - 01.2012
- Company Overview: Retailer of lumber and building materials
- Responsibilities include accurate processing of invoices, reconciling monthly statements, maintaining phone contact with vendors, data entry, price verifications, and problem solving.
- Retailer of lumber and building materials
- Supervised accounts payable team to ensure timely invoice processing.
- Reviewed and approved payment batches for accuracy and compliance.
- Managed vendor relationships to resolve payment discrepancies efficiently.
- Implemented process improvements to enhance workflow efficiency in accounts payable.
- Trained staff on accounts payable procedures and software systems.
- Ensured adherence to company policies in all accounts payable processes.
- Assisted with month-end closing activities related to accounts payable.
- Provided training to other staff on Accounts Payable processes.
- Monitored vendor accounts to ensure timely payment of invoices.
- Managed a team of Accounts Payable clerks responsible for processing invoices.
- Worked collaboratively with internal departments on resolution of invoice issues.
- Investigated discrepancies between invoice amounts and purchase orders.
- Reviewed and approved invoices for accuracy, completeness, and proper authorization.
- Performed account reconciliations to ensure accuracy of data entered into the system.
- Researched past due invoices.
- Reconciled vendor statements and resolved any discrepancies.
- Handled high-volume invoice processing with minimal supervision.
- Worked closely with department personnel to produce accurate and timely bills.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Resolved customer complaints or answered customers' questions.
TAC Group
Westwood
01.1991 - 01.1994
- Company Overview: Retailers of women's clothing
- Responsibilities included proving merchandise that came in against purchase orders and problem solving. Other office functions included copying, relief of switchboard, cancellation of balance of purchase orders, distribution of goods received.
- Retailers of women's clothing
P.F. O'Connor
Braintree
01.1990 - 01.1991
- Company Overview: Wholesaler and retailer of lumber and building materials
- Responsibilities included Accounts Payable, accurate processing of invoices, data entry, customer account inquiries, and price verification.
- Wholesaler and retailer of lumber and building materials
Portbec Ltee
Norwood
01.1986 - 01.1990
- Company Overview: Wholesaler of Canadian forest products
- Responsibilities included inventory control and coordination of incoming and outgoing redistribution to various drop off points in Southern New England and Mid-Atlantic states. Other office functions included order entry maintenance, telephone coverage, and other office support functions.
- Wholesaler of Canadian forest products
Hatheway & Patterson
Mansfield
01.1984 - 01.1986
- Company Overview: Manufacturer of pressure treated forest products
- Responsibilities included shipping orders, exporting shipments, inventory control, and Accounts Receivable.
- Manufacturer of pressure treated forest products
Education
Graduate -
Mansfield High School
Mansfield, MASkills
- Data analysis
- Compliance auditing
- Accounts reconciliation
- Invoice processing
- Problem solving
- Attention to detail
- Credit risk
- Credit decisions
- Information verification
- Banking deposits
- Decision-making
- Customer service
Timeline
Accounts Receivable/Credit Analyst
National Lumber Company/BFS
01.2012 - Current
Accounts Payable Supervisor
National Lumber Company
01.1994 - 01.2012
TAC Group
01.1991 - 01.1994
P.F. O'Connor
01.1990 - 01.1991
Portbec Ltee
01.1986 - 01.1990
Hatheway & Patterson
01.1984 - 01.1986
Graduate -
Mansfield High School
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