Susan Brazeau
Pittsfield,MA
Summary
Compassionate and reliable professional with extensive experience in patient care at Hillcrest Nursing & Rehabilitation Center. Demonstrated strong attention to detail and effective communication skills, enhancing patient satisfaction and safety. Proven ability to manage routines and provide emotional support, ensuring a positive environment for those in need.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
36
36
years of professional experience
Work History
Babysitter
Chrystal Kaigle
Adams, MA And Cheshire, MA
09.2007 - 06.2013
- Supervised children during activities, ensuring safety and engagement.
- Developed and implemented creative play strategies to enhance learning experiences.
- Communicated effectively with parents regarding children's progress and needs.
- Adapted to changing schedules and children's moods to maintain a positive environment.
- Resolved conflicts between children, promoting social skills and conflict resolution techniques.
- Assisted with homework, fostering academic growth and development in children.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Managed daily routines, promoting organization and time management skills among children.
CNA
Hillcrest Nursing & Rehabilitation Center
Pittsfield, MA
08.1998 - 03.2000
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness of patient areas, adhering to infection control protocols.
- Documented patient care accurately in electronic health records for continuity of care.
- Collaborated with healthcare team members to optimize patient care strategies.
- Supported mobility assistance for patients, enhancing independence and confidence.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Food Service Worker
McDonald's Restaurant
Adams, MA
05.1991 - 06.1995
- Prepared and served meals in accordance with health and safety standards.
- Maintained cleanliness and organization of food service areas.
- Assisted in inventory management and stock replenishment processes.
- Collaborated with team members to ensure efficient service delivery.
- Monitored food quality and freshness, reporting discrepancies as needed.
- Enhanced customer satisfaction by providing prompt and friendly service.
- Operated kitchen equipment safely while adhering to operational procedures.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Fostered positive dining atmosphere by offering exceptional customer service.
- Enhanced team efficiency with streamlined food preparation processes.
- Streamlined checkout process, reducing wait times for customers.
- Improved dining experience by maintaining clean and organized eating area.
- Boosted customer satisfaction, promptly addressing and resolving complaints.
- Enhanced customer loyalty, remembering regulars' names and orders.
- Reduced food preparation times by organizing workstations effectively.
- Increased repeat business with high standards of food quality and service.
- Prepared variety of menu items following specific recipes to ensure customer satisfaction.
Work Study Student
Berkshire Community Action Council
North Adams, MA
10.1991 - 05.1994
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
Volunteer Receptionist
Liferight of Western Massachusetts
North Adams, MA
06.1977 - 02.1978
- Managed front desk operations, greeting visitors and directing inquiries to appropriate personnel.
- Maintained accurate scheduling of appointments and meetings for staff members.
- Handled incoming calls, routing them efficiently while providing exceptional customer service.
- Processed and organized incoming mail and packages for department distribution.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Bachelor of Arts - Psychology
MCLA
North Adams, MA06-1995
LPN - Nursing
Charles H. McCann Vocational School
North Adams, MA05-1984
Skills
- Patience and empathy
- Strong work ethic
- Dependability
- Reliability and punctuality
- Following directions
- Attention to detail
- Active listening
- Managing routines
- Basic first aid
- Creative thinking
- Customer service
- Positive attitude
- Time management
- Data entry
- Organizing and categorizing
- Verbal communication
- Prioritizing work
- Professional and mature
- Document management
- Scheduling
- Mail sorting and distribution
- Valid Driver's license
- Invoice processing
- Inventory management
- Database management
- Compassion and empathy
- Maintaining confidentiality
- Compassionate communication
- Calm and level-headed under duress
- Quick learner
- Productivity and efficiency
- Working with diverse people
- Cash register operation
- Basic mathematics
- Professional appearance maintenance
Timeline
Babysitter
Chrystal Kaigle
09.2007 - 06.2013
CNA
Hillcrest Nursing & Rehabilitation Center
08.1998 - 03.2000
Work Study Student
Berkshire Community Action Council
10.1991 - 05.1994
Food Service Worker
McDonald's Restaurant
05.1991 - 06.1995
Volunteer Receptionist
Liferight of Western Massachusetts
06.1977 - 02.1978
Bachelor of Arts - Psychology
MCLA
LPN - Nursing
Charles H. McCann Vocational School