Susan Faivre
Great Barrington
Summary
Dedicated customer service professional with a strong focus on issue resolution and team collaboration. Committed to promoting high customer satisfaction through knowledgeable product support and a friendly attitude.
Overview
50
50
years of professional experience
Work History
Perennial
Windy Hill Farm
Great Barrington
04.2021 - 11.2025
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with diverse team members to achieve goals and resolve product and service-related issues.
- Executed day-to-day duties with accuracy and efficiency, ensuring smooth operations.
Gardener
William Sheridan
Great Barrington
04.2012 - 01.2019
- Cultivated diverse flower and vegetable gardens for optimal growth and aesthetics.
- Planned seasonal planting schedules to ensure continuous garden health.
- Ensured that garden maintenance tasks were completed efficiently and safely.
- Collected leaves, weeds and debris from the garden area for disposal or composting purposes.
- Weeded beds by hand or with a hoe and rake to remove unwanted plant species from the garden.
- Performed transplanting, cultivating, trimming, fertilization and pruning tasks.
- Watered plants and performed minor irrigation repair and adjustments.
- Planted bulbs, bushes, trees and flowers to enhance environment.
- Transplanted seedlings into larger pots or containers when needed.
- Transported plants and trees to and from planting sites.
- Implemented water-conservation practices, including drought-resistant plants and rainwater harvesting.
Vice president /Assistant Treasurer
EB Dolby, inc
Great Barrington
04.1976 - 01.2011
- Led strategic planning initiatives to enhance company growth and market presence.
- Oversaw budget management and resource allocation for various projects.
- Developed and executed strategic plans to support the vision of the organization.
- Identified problems and implemented solutions to better streamline operations.
- Implemented process improvement procedures that resulted in cost savings across the board.
- Provided oversight of all departments in order to ensure smooth operation of daily activities.
- Ensured compliance with federal, state, and local laws related to employment practices.
- Ensured compliance with applicable laws and regulations related to operations activities.
- Coordinated with IT department to implement new technologies and systems enhancements.
- Monitored compliance with industry regulations and company policies to mitigate risk.
- Negotiated high-value contracts with suppliers and clients to improve cost-effectiveness.
- Implemented customer service excellence standards to enhance client satisfaction and loyalty.
Education
Associate of Arts - Arts Education
Endicott College
Beverly, MA06-1975
Some College (No Degree) - Art Education
Framingham State University
Framingham, MASkills
- Sales techniques
- Product knowledge
- Customer retention
- Issue resolution
- Customer service
- Team collaboration
- Friendly, positive attitude
Timeline
Perennial
Windy Hill Farm
04.2021 - 11.2025
Gardener
William Sheridan
04.2012 - 01.2019
Vice president /Assistant Treasurer
EB Dolby, inc
04.1976 - 01.2011
Associate of Arts - Arts Education
Endicott College
Some College (No Degree) - Art Education
Framingham State University