Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Greaves

East Providence

Summary

Dynamic Customer Service Representative with proven success at Claflin Company, enhancing customer satisfaction through effective communication and conflict resolution. Skilled in data entry and maintaining detailed records, I foster positive client relations and streamline service processes, contributing to increased loyalty and repeat business. Committed to delivering exceptional service experiences.

Overview

38
38
years of professional experience

Work History

Customer Service Representative

Claflin Company
06.1996 - 08.2025
  • Assisted customers with inquiries and product information, ensuring satisfaction through effective communication.
  • Conducted follow-up calls with customers.
  • Processed customer orders accurately using point-of-sale systems.
  • Resolved customer complaints promptly, enhancing overall service experience.
  • Collaborated with team members to improve service delivery and efficiency.
  • Maintained updated knowledge of products and services to provide accurate assistance.
  • Documented customer interactions and feedback for continuous improvement initiatives.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Delivered prompt service to prioritize customer needs.

Customer Service Representative

Naughton Insurance, Inc.
06.1987 - 06.1996
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Process customer orders in a timely manner
  • Perform administrative tasks such as filing, updating database and generating reports
  • Implemented and developed customer service training processes.

Education

High School Diploma -

East Providence High School
East Providence, RI
06-1986

Master of IT in Information Technology -

Kathryn Gibbs
Providence, RI
06-1987

Skills

  • Customer service
  • Data entry
  • Customer relations
  • Computer proficiency
  • Conflict resolution
  • Client relations
  • Professional telephone demeanor
  • Microsoft outlook
  • Administrative support
  • Filing
  • Product sales
  • Product and service solutions
  • Document control

Timeline

Customer Service Representative

Claflin Company
06.1996 - 08.2025

Customer Service Representative

Naughton Insurance, Inc.
06.1987 - 06.1996

High School Diploma -

East Providence High School

Master of IT in Information Technology -

Kathryn Gibbs

Similar Profiles

CREATE PROFILE
Susan Greaves