Summary
Overview
Work History
Education
Skills
Certification
Professionalsummary
Timeline
Generic

Susan Hutchins

Hanover

Summary

25 + years experience in the health and human services field - 20 + years in a management role - Excellent interpersonal skills - Supervisory experience

Clinical professional with comprehensive expertise in patient care coordination, relationship building, and healthcare services. Proven ability to foster strong team collaboration, ensuring seamless communication and patient satisfaction. Adept at navigating dynamic environments, responding effectively to changing needs, and consistently achieving impactful results. Strong skills in patient advocacy, healthcare administration, and multidisciplinary team integration. Reliable and flexible, known for maintaining high standards and delivering outcomes that exceed expectations.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Clinical Liaison

BaneCare Management
04.2022 - Current

Performing preadmission clinical assessments via electronic platforms

  • Establishing close working relationships with hospital case managers and facility admissions and nursing directors
  • Screen across several hospital systems for 4 skilled nursing facilities

Director of Admissions/Clinical liaison

Queen Anne Nursing Home
05.2005 - 03.2022
  • Responsible for managing and directing the admissions process in this 106 bed skilled nursing facility
  • Consistently averaged an annual occupancy rate of 95% or greater for 15 years
  • Work closely with multiple referral sources to maintain good working relationships and expedite the admissions process
  • Review clinical, financial and psychosocial information on potential admissions
  • Supervise full time Admissions Coordinator

Social Work Consultant

Southwood at Norwell Nursing Center
01.2003 - 05.2005
  • Assisted the Director of Social Service and her department in keeping up to date records and maintaining compliance with state and federal regulations

Director of Social Services

Southwood at Norwell Nursing Center
05.2000 - 11.2002
  • Responsible for supervising 2 -3 licensed social workers
  • Worked as the primary social worker on the short term rehab unit
  • Assisted patients and families with the discharge process
  • Made referrals to local VNA, elder services, DME providers and other resources as needed

Director of Social Services

Bostonian Nursing and Rehab Center
09.1997 - 05.2000
  • Responsible for supervising 2 -3 licensed social workers
  • Worked as the primary social worker on the short term rehab unit
  • Assisted patients and families with the discharge process
  • Made referrals to local VNAs, elder services, DME providers and other resources as needed

Social Worker

Harbor House Nursing and Rehabilitation
05.1995 - 09.1997
  • Worked part time, while finishing my MSW, assisting the Director of Social Service during the initial opening of the facility
  • Completed social histories, attended care plan meetings and maintained up to date documentation in the patient medical record

Case Manager

Pembroke Hospital
05.1993 - 05.1995
  • Worked as a case manager on the inpatient geriatric psychiatric unit as well as in the geriatriac partial hospital program
  • Carried a case load of approximately 6-8 patients
  • Ran therapeutic groups
  • Developed patient care plans, dictated discharge summaries
  • Facilitated family meetings and assisted in plans for discharge

Education

Masters - Clinical Social Work

Boston University
Boston, MA
05.1997

Bachelors - Psychology

University of Massachusetts
Amherst, MA
05.1993

Skills

  • Patient evaluation
  • Healthcare industry
  • Patient eligibility requirements
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Excellent communication
  • Decision-making

Certification

Licensed Certified Social Worker

Professionalsummary

25 years,  Excellent interpersonal skills, Supervisory experience

Timeline

Clinical Liaison

BaneCare Management
04.2022 - Current

Director of Admissions/Clinical liaison

Queen Anne Nursing Home
05.2005 - 03.2022

Social Work Consultant

Southwood at Norwell Nursing Center
01.2003 - 05.2005

Director of Social Services

Southwood at Norwell Nursing Center
05.2000 - 11.2002

Director of Social Services

Bostonian Nursing and Rehab Center
09.1997 - 05.2000

Social Worker

Harbor House Nursing and Rehabilitation
05.1995 - 09.1997

Case Manager

Pembroke Hospital
05.1993 - 05.1995

Bachelors - Psychology

University of Massachusetts

Masters - Clinical Social Work

Boston University
Susan Hutchins