Susan Lewis
Amesbury
Summary
Dynamic Admissions Coordinator at Recovery Centers of America with a proven track record in optimizing client intake processes and enhancing patient experiences. Skilled in data verification and client relations, I excel in fostering teamwork and collaboration, ensuring compliance, and maintaining confidentiality while delivering exceptional service. Committed to creating a supportive admissions environment.
Overview
4
4
years of professional experience
Work History
Admissions Coordinator
Recovery Centers of America
03.2025 - Current
- Coordinated admissions processes, ensuring timely completion of clients and adherence to compliance standards.
- Assisted prospective clients in navigating the admissions process, providing clear guidance and support.
- Maintained accurate records in electronic health systems, ensuring data integrity and confidentiality.
- Collaborated with clinical staff to facilitate smooth transitions for new patients entering treatment programs.
- Participated in regular meetings to discuss patient intake trends and improve overall admissions strategies.
- Provided exceptional customer service during phone and email interactions with prospective clients and their families, addressing concerns promptly and professionally.
- Assisted in patient admission process based on federal and state HIPPA regulations.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Managed admissions processes for incoming clients, promptly collecting and processing necessary documents.
- Maintained accurate records of client data, ensuring timely reporting.
- Determine appropriate levels of care based on assessment criteria and communicate recommendations clearly.
- Conduct admission searches, safety searches, and assist with securing and inventorying patient belongings.
- Support counselors and senior program staff in crisis intervention situations as needed.
- Contribute to a safe, supportive, and patient-centered admissions environment.
Front Desk Receptionist
Recovery Centers of America
01.2022 - 03.2025
- Greeted and assisted clients, ensuring a welcoming atmosphere and prompt service.
- Managed phone calls, directing inquiries to appropriate departments efficiently.
- Scheduled appointments, coordinating with staff to optimize client flow and resources.
- Maintained accurate client records using electronic health record systems.
- Collaborated with team members to streamline front desk operations and improve efficiency.
- Provided administrative support, including filing and data entry for effective office management.
- Addressed client concerns promptly, enhancing overall satisfaction and retention rates.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Routed incoming mail and messages to relevant personnel without delay.
Education
Bachelor of Arts - English Literature
Simmons College
Boston, MA05-1992
Skills
- Strong organization
- Data Verification
- Client relations
- Report preparation
- Hospitable and friendly
- Admissions oversight
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
Timeline
Admissions Coordinator
Recovery Centers of America
03.2025 - Current
Front Desk Receptionist
Recovery Centers of America
01.2022 - 03.2025
Bachelor of Arts - English Literature
Simmons College