Susan Mattson
Bernardston
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
40
40
years of professional experience
Work History
Cafeteria Manager
Pioneer Valley Regional School District
Northfield
08.2010 - Current
- Oversaw food safety and sanitation compliance procedures to meet health regulations.
- Developed and implemented menu planning aligned with nutrition guidelines.
- Managed daily cafeteria operations, including staff scheduling and inventory oversight.
- Coordinated supply ordering processes, ensuring timely availability of ingredients for seamless operations.
- Trained staff on food preparation techniques and customer service skills to enhance service quality.
- Led team meetings to align on menu changes and implement service enhancements for improved customer satisfaction.
- Monitored cash registers at shift end to ensure accurate sales transactions.
- Conducted regular inspections of equipment and performed minor repairs.
- Supervised food safety and sanitation compliance procedures.
Owner/Secretary
Townsley Plumbing and Heating
Bernardston
07.1990 - 09.2021
- Coordinated scheduling and dispatching of technicians for timely service calls.
- Developed customer relationships through effective communication and follow-ups.
- Resolved customer complaints efficiently to maintain satisfaction levels.
- Maintained accurate financial records, including invoicing and expense tracking, to support business operations.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
- Managed social media promotions to enhance brand visibility and attract new customers.
- Collaborated with other owners on joint ventures and shared resources.
- Organized events such as trade shows and conferences.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Processed invoices for payment; tracked payments received from vendors and clients.
Shift Supervisor
CVS Pharmacy
Greenfield
09.1992 - 07.1993
- Supervised daily operations and coordinated staff schedules for optimal coverage.
- Monitored cash register operations and ensured accurate transaction processing.
- Collaborated with management on promotional strategies and merchandising plans.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Proactively addressed issues during shifts to maintain operational flow.
- Resolved customer complaints and communicated feedback to senior management for service improvement.
Commissions Processor
Phoenix Mutual Life Insurance Company
Greenfield
10.1986 - 08.1991
- Processed insurance applications efficiently within established guidelines.
- Reviewed and processed loan applications to ensure completeness and accuracy.
- Ensured accuracy and completeness of policy documents to support decision-making.
- Communicated effectively with borrowers regarding changes or issues that arose during the processing period.
- Responded promptly to inquiries from customers regarding their loans status or any other related issues.
- Ensured secure handling and confidentiality of applicant information.
- Collaborated with underwriters and loan officers to resolve application issues.
- Partnered with underwriters to evaluate risk factors and define policy terms.
- Coordinated multiple applications, prioritizing tasks to consistently meet deadlines.
Education
High School Diploma -
Greenfield High School
Greenfield, MA06-1988
Skills
- Food safety compliance
- Safe food handling
- Quality assurance
- Menu planning
- Inventory management
- Facility management
- Staff training
- Customer relationship management
- Food preparation
- Allergy awareness
- Problem-solving abilities
- Effective communication
Timeline
Cafeteria Manager
Pioneer Valley Regional School District
08.2010 - Current
Shift Supervisor
CVS Pharmacy
09.1992 - 07.1993
Owner/Secretary
Townsley Plumbing and Heating
07.1990 - 09.2021
Commissions Processor
Phoenix Mutual Life Insurance Company
10.1986 - 08.1991
High School Diploma -
Greenfield High School