Susan Poole
Somerset
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a position with your company. Ready to help team achieve company goals.
Overview
50
50
years of professional experience
Work History
Social Media Producer
CBS Global
02.2003 - 06.2023
- Improved user experience by monitoring and addressing inappropriate content on social media platforms
- Enhanced brand reputation by promptly responding to customer inquiries and concerns on social media channels
- Developed and implemented guidelines for appropriate online behavior, ensuring a positive community atmosphere
- Managed multiple social media accounts simultaneously, maintaining consistent branding and messaging across all channels
- Implemented effective strategies for handling negative feedback or crises
- Spearheaded initiatives to gather user-generated content from followers, showcasing authentic brand experiences while fostering a sense of community among users
- Served as the primary point of contact for escalated customer issues on social media, demonstrating professionalism and empathy while working toward satisfactory resolutions
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users
- Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters
- Trained new moderators in company policies, procedures, and best practices for efficient onboarding and seamless integration into the team.
Community Producer
Oxygen Media
06.2001 - 10.2002
- Enhanced user experience by effectively managing and resolving community concerns through timely moderation actions
- Increased community engagement by creating and implementing interactive content and events for members to participate in
- Maintained a positive and inclusive online environment by enforcing community guidelines and addressing inappropriate behavior
- Collaborated with fellow moderators to develop strategies for improving community dynamics and overall member satisfaction
- Coordinated with cross-functional teams to address technical issues impacting user experience within the platform.
Teacher
Fall River Public Schools
08.1973 - 06.2001
- Enhanced student physical fitness by implementing fun and interactive activities during classes
- Promoted teamwork and cooperation among students through group games and collaborative exercises
- Managed classroom behavior to maintain safe and orderly learning environments during physical activities
- Assessed student physical fitness levels and adjusted objectives according to successes
- Prepared lesson plans to teach age-appropriate exercises in alignment with school curriculum
- Complied with state and federal standards for physical fitness benchmarks and exercise programs.
Education
Bachelor of Science Health - Physical Education
Bridgewater State University
Bridgewater, MASkills
- Team Leadership
- Continuous Learning
- Cross-Functional Communication
- Community Building
- Attention to Detail
- Social Media Strategy
- Social Media Management
- Microsoft Office
Timeline
Social Media Producer
CBS Global
02.2003 - 06.2023
Community Producer
Oxygen Media
06.2001 - 10.2002
Teacher
Fall River Public Schools
08.1973 - 06.2001
Bachelor of Science Health - Physical Education
Bridgewater State University
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