Susan Sabin
Holliston
Summary
Credit and Collection Analyst with Inside Sales experience in manufacturing and distribution environments. Familiar with purchasing, accounting and light technical, training new hires, project management, ISO certification, proprietary product applications, NCNR/NINA product, and return material authorizations.
Overview
24
24
years of professional experience
Work History
Credit and Collection Analyst
Cognex Corporation
01.2024 - 05.2026
- Manage incoming payments, financial records, and review past due accounts for collections.
- Tracking payments.
- Verify contract terms, pricing, and documentation.
- Process invoices thru customer portals.
- Record and reconcile payments from checks, credit cards, ACH, wire transfer using JP Morgan.
- Setting credit limits with the assistance of Dunn & Bradstreet and account history.
- Monitor account status, follow up on overdue accounts, negotiate payment terms.
- Ran weekly aging reports.
- Research and resolve billing discrepancies.
- Escalate unresolved accounts to management or legal.
- Respond to emails timely.
- Met all performance indicators (KPI).
- Work closely with sales, finance, and customer service to resolve billing issues.
- Assigned project- Created department training documents.
- Salesforce, SAP, Excel, Word.
Senior Order Management Specialist
Cognex Corporation
10.2021 - 12.2023
- Provided pre-and-post-sales support to customers in specified sales area.
- Processed customer purchase orders in accordance with company order booking policy.
- Respond to inquiries, resolve complaints, trouble shoot.
- Processed customer and partner return authorization (RMA) and pricing adjustments.
- Acted as liaison between customer, sales engineer and district/regional sales management.
- Worked with Canadian customs.
- Created Canadian customs training document.
- Sap, Salesforce.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Relations Coordinator
i-Automation
11.2020 - 09.2021
- Generating, analyzing reports related to customer sales activity.
- Transfers orders to fulfillment; communicating expected delivery dates.
- Communicated tracking and follow up information regarding customer orders.
- Quoting products and services.
- Quote follow up.
- Margin adjustments as needed within designated approval matrix.
- Generate and review reports as needed to meet customer demands (e.g. Open orders, late orders).
- Processing return material authorizations and vendor follow up related to repairs.
- Team leadership, updating and implementing work instructions (ISO 9000)
- Data entry into ERP system
Inside Sales
Gibson Engineering
08.2005 - 03.2020
- Account management- assigned territories, partnered with multiple engineers.
- Generate new and repeat sales by providing product and technical information.
- Determine customer requirements and expectations to direct customers toward specific products and solutions.
- Recommend alternate products based on cost or availability.
- Present price, credit and terms in accordance with standard procedures.
- Process customer transactions such as orders, quotes, and returns.
- Provide information regarding product availability.
- Obtain accurate information from vendors relating to shipment dates.
- Proactively recommended product required to increase customer satisfaction while improving profitability, such as blanket orders.
- Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
- Establish and maintain customer and vendor work instructions.
- Identify trends in customer satisfaction or dissatisfaction.
- Manage time effectively to meet personal goals.
- Maintain proficiency in using personal computer, data entry.
- Train new hires to perform customer service and purchasing duties.
- Ongoing product training and certifications.
- Team leader implemented internal paperless process.
- Purchasing
- Responsible for purchase order processing and maintenance (launching, RTV, expediting).
- Blanket purchase order setup to improve efficiency.
- Monitor shipments to ensure on time delivery.
- In the event of delay, track shipments, provide internal/external customer updates, escalate if needed, locate alternate product solution.
- Discuss defective or unacceptable goods with inspection, quality control, end user, vendors, and others to determine source of breakdown. Assist with corrective action process.
- Monitor changes affecting supply and demand.
- Review and maintain record of products purchased, costs, inventory, and delivery.
- Profit 21, ZOHO.
Inside Sales
Rika Denshi
06.2002 - 07.2005
- Pricing, delivery, quotations on Microsoft Word, order entry, expediting.
- Create and maintain monthly booking report through Micro Soft Excel.
- Create and maintain database/files of sales customers and prospects.
- Search out new company leads for outside sales.
- Assisted with the organization and execution of marketing programs, including advertisements, websites, collateral materials, and trade shows.
- Scheduled and attended trade shows annually.
- Provided support to sales engineers.
- Established and implemented the credit department with administration.
- Recorded and monitored weekly sales meeting minutes. Microsoft Word and Excel.
- ISO auditor
Education
Associates of Science - Accounting
Dean College
01-2019
Accounting certificate - undefined
Dean College
01-2018
Skills
- Account management
- Purchasing
- Credit and Collections
- Customer Service
- Trainer
- Project management
- Team liaison
- Strong verbal communication
- Account management, team building, administrative support, attention to detail, strong communication skills, project management, customer service skills, effective time management, advanced problem solving, strong organizational skills and multitasker Experience with ISO 9000 Excel, Microsoft word, Adobe, NetSuite, Profit21, SAP, and Salesforce
Timeline
Credit and Collection Analyst
Cognex Corporation
01.2024 - 05.2026
Senior Order Management Specialist
Cognex Corporation
10.2021 - 12.2023
Customer Relations Coordinator
i-Automation
11.2020 - 09.2021
Inside Sales
Gibson Engineering
08.2005 - 03.2020
Inside Sales
Rika Denshi
06.2002 - 07.2005
Accounting certificate - undefined
Dean College
Associates of Science - Accounting
Dean College