Summary
Overview
Work History
Education
Skills
Timeline
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Susan Woods

Middleboro

Summary

Dynamic Realtor at Jack Conway with a proven track record in client relations and contract negotiation. Expert in comparative market analysis and property marketing, enhancing client satisfaction through personalized service. Successfully streamlined transactions, resulting in timely closings and improved client retention. Committed to fostering strong relationships and delivering exceptional results.

Overview

45
45
years of professional experience

Work History

Realtor

Jack Conway
03.2013 - Current
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
  • Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.

Receptionist Assistant Commercial Account Rep

Goodrich Insurance Agency
04.2021 - 12.2024
  • Resolved customer problems and complaints.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
  • Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
  • Delivered exceptional customer service by assisting clients in a timely manner, ultimately resulting in improved client retention rates.
  • Answered central telephone system and directed calls accordingly.

Controller

Automotive Groups
04.1980 - 10.2020
  • Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
  • Prepared balance sheets, cash flow reports and income statements.
  • Managed payroll data entry and processing for [Number] employees to comply with predetermined company guidelines.
  • Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
  • Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
  • Followed up with delinquent accounts to obtain funds and reduce aging balances.
  • Mentored junior staff members, fostering a positive work environment conducive to professional growth and development.
  • Ensured compliance with tax regulations by managing the timely preparation and filing of all required returns.
  • Reduced month-end closing time by optimizing reconciliation procedures and improving collaboration between departments.

Education

Accounting/ Business

Boston Business College
Boston
06-1980

Skills

  • Client relations
  • Contract negotiation
  • Strong negotiation skills
  • Comparative market analysis
  • Property marketing
  • Schedule coordination
  • Negotiation
  • Sales negotiation
  • Property management
  • Pricing negotiation
  • Property research
  • Marketing strategy development
  • Staff management

Timeline

Receptionist Assistant Commercial Account Rep

Goodrich Insurance Agency
04.2021 - 12.2024

Realtor

Jack Conway
03.2013 - Current

Controller

Automotive Groups
04.1980 - 10.2020

Accounting/ Business

Boston Business College

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Susan Woods