Susanna Quinn Joline House
Arlington
Summary
Detail-oriented administrative professional with five years' experience in high-capacity customer relations. Recognized for efficient and anticipatory management, delivering exceptional service and fostering positive client interactions. Proven leadership skills ready to be leveraged for meticulous administrative support. Committed to maintaining high standards of excellence in all tasks.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
The Hamilton Company
11.2021 - 08.2025
- Supervised daily operations for a 350-unit residential portfolio
- Liaised communications between residents, realtors, and vendors ensuring timely and confidential resolution of inquiries
- Managed property budgets for $3M of annual rental income and implemented $1.9M in capital improvements
- Navigated complex conflict-resolution scenarios, offering empathy and professionalism to residents
Host
Sunset Cantina
12.2022 - 02.2024
- Coordinated reservations and private events to proactively prepare for fluctuating capacity needs
- Provided start-to-finish service by greeting guests, assisting with serving, and bussing tables to ensure timely turnaround
Arts Director
Camp Sloane YMCA
06.2021 - 08.2021
- Designed and scheduled a 10-week arts curriculum for K-12 campers, providing an engaging and creative experience for campers regardless of skill level
- Provided administrative support including transportation/travel logistics and camp-wide calendar management
- Maintained a season-long activities budget, overseeing supply usage and acquisition
Office Assistant
Connecticut Bar Foundation
06.2019 - 01.2020
- Coordinated with CT’s judiciary and legislative branch to streamline distribution of the Foundation's annual report
- Performed data entry for the release of a custom CRM platform
- Managed reception area technology- multitasking between email, phone, in person guests, and general office tidying
Education
Bachelor of Arts - Political Science and Environmental Conservation
Cedar Crest College
Allentown05-2021
Skills
- Microsoft Office and Google Suite certified
- Salesforce, RealPage, custom CRM
- Confidentiality
- Calendar Management
- Customer Service
- Conflict Resolution
- Budgeting and Supply Management
- Document management
- Resourceful
- Effective business communication
Accomplishments
- Member: Cedar Crest College Board of Trustees (2019-2021)
- President: Student Government Association (2019-2021)
- First Year Experience Mentor
- Admissions Ambassador
- Conference Services Manager
Timeline
Host
Sunset Cantina
12.2022 - 02.2024
Assistant Property Manager
The Hamilton Company
11.2021 - 08.2025
Arts Director
Camp Sloane YMCA
06.2021 - 08.2021
Office Assistant
Connecticut Bar Foundation
06.2019 - 01.2020
Bachelor of Arts - Political Science and Environmental Conservation
Cedar Crest College