Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Susanna Quinn Joline House

Arlington

Summary

Detail-oriented administrative professional with five years' experience in high-capacity customer relations. Recognized for efficient and anticipatory management, delivering exceptional service and fostering positive client interactions. Proven leadership skills ready to be leveraged for meticulous administrative support. Committed to maintaining high standards of excellence in all tasks.

Overview

6
6
years of professional experience

Work History

Assistant Property Manager

The Hamilton Company
11.2021 - 08.2025
  • Supervised daily operations for a 350-unit residential portfolio
  • Liaised communications between residents, realtors, and vendors ensuring timely and confidential resolution of inquiries
  • Managed property budgets for $3M of annual rental income and implemented $1.9M in capital improvements
  • Navigated complex conflict-resolution scenarios, offering empathy and professionalism to residents

Host

Sunset Cantina
12.2022 - 02.2024
  • Coordinated reservations and private events to proactively prepare for fluctuating capacity needs
  • Provided start-to-finish service by greeting guests, assisting with serving, and bussing tables to ensure timely turnaround

Arts Director

Camp Sloane YMCA
06.2021 - 08.2021
  • Designed and scheduled a 10-week arts curriculum for K-12 campers, providing an engaging and creative experience for campers regardless of skill level
  • Provided administrative support including transportation/travel logistics and camp-wide calendar management
  • Maintained a season-long activities budget, overseeing supply usage and acquisition

Office Assistant

Connecticut Bar Foundation
06.2019 - 01.2020
  • Coordinated with CT’s judiciary and legislative branch to streamline distribution of the Foundation's annual report
  • Performed data entry for the release of a custom CRM platform
  • Managed reception area technology- multitasking between email, phone, in person guests, and general office tidying

Education

Bachelor of Arts - Political Science and Environmental Conservation

Cedar Crest College
Allentown
05-2021

Skills

  • Microsoft Office and Google Suite certified
  • Salesforce, RealPage, custom CRM
  • Confidentiality
  • Calendar Management
  • Customer Service
  • Conflict Resolution
  • Budgeting and Supply Management
  • Document management
  • Resourceful
  • Effective business communication

Accomplishments

  • Member: Cedar Crest College Board of Trustees (2019-2021)
  • President: Student Government Association (2019-2021)
  • First Year Experience Mentor
  • Admissions Ambassador
  • Conference Services Manager

Timeline

Host

Sunset Cantina
12.2022 - 02.2024

Assistant Property Manager

The Hamilton Company
11.2021 - 08.2025

Arts Director

Camp Sloane YMCA
06.2021 - 08.2021

Office Assistant

Connecticut Bar Foundation
06.2019 - 01.2020

Bachelor of Arts - Political Science and Environmental Conservation

Cedar Crest College

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Susanna Quinn Joline House