Suzanne Lilley
Lynnfield
Summary
Resourceful Dual Store Manager known for exceptional ability to drive productivity and efficiently complete tasks. Specialize in effective team leadership, inventory management, and customer service excellence. Excel in communication, problem-solving, and adaptability, ensuring seamless operations across multiple store locations.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Dual Store Manager
Its sugar
Lynnfield
03.2023 - Current
- Managed daily operations of two retail locations efficiently.
- Trained and mentored staff to enhance customer service skills.
- Oversaw inventory management and stock replenishment procedures.
- Coordinated promotional events and merchandising strategies effectively.
- Implemented sales initiatives to drive store performance consistently.
- Ensured compliance with health and safety regulations in stores.
- Developed staff schedules to optimize workforce productivity and coverage.
- Engaged with customers to resolve issues and enhance shopping experience.
- Resolved customer complaints promptly while providing excellent customer service.
Education
Associate in Business Management - Business Management
Endicott College
Beverly, MA 09.1988 - 05.1990
Skills
- Sales strategy
- Inventory management
- Staff training
- Customer engagement
- Visual merchandising
- Team leadership
- Time management
- Problem solving
- Schedule management
Certification
- Servsafe Certification
- 2025
Previous Work Experience
- Yankee Candle Assistant Manager - Responsible for achieving sales goals, guest engagement and visual merchandising standards. Opening and closing the store and assistant in hiring and training the team.
- The Paper Store Store team leader - Responsible for providing a unique shopping experience. Building and inspiring teams to achieve sales goals. Manage payroll, maintain operational, efficiencies and continually cross train associates in all areas of the store.
- Justice Tween Brand Store Manager - Oversee all aspects of operating a successful retail store. Higher and train new managers and associates.
- Gymboree Store Manager - Accomplish, many goals, including promoting employees, achieving financial sales, goals, and maintaining a strong customer centric environment
- Express Co-manager - Assisted in running all aspects of the store
Timeline
Dual Store Manager
Its sugar
03.2023 - Current
Associate in Business Management - Business Management
Endicott College
09.1988 - 05.1990