Svetlana Levicheva
West Roxbury
Summary
Dynamic Global Account Manager at World Travel, Inc, skilled in customer engagement and business development. Successfully enhanced service delivery and client satisfaction through strategic relationship management and market analysis. Proficient in CRM software, leveraging multicultural sensitivity to drive revenue growth and foster long-term partnerships. Fluent in Russian and Ukrainian, facilitating effective communication.
Overview
11
11
years of professional experience
Work History
Global Account Manager
World Travel, Inc
05.2014 - 12.2024
- Developed and maintained strategic relationships with global clients to enhance service delivery.
- Implemented account management strategies to drive customer satisfaction and retention.
- Collaborated with cross-functional teams to align services with client needs and expectations.
- Analyzed market trends and client feedback to identify opportunities for service improvements.
- Led contract negotiations, ensuring compliance with company policies and client requirements.
- Monitored account performance metrics to inform strategic decision-making and resource allocation.
- Developed and maintained strong relationships with key stakeholders in client organizations to foster long-term partnerships.
- Conducted regular account reviews to identify areas of improvement, maximizing growth potential within existing clients.
Education
Master of Arts - Romano-Germanic Philology / English Language
Odessa Mechnikov University
Odessa, Ukraine06-1979
Skills
- Customer engagement
- Multicultural sensitivity
- Lead qualification
- Revenue growth
- Business development
- Account documentation
- CRM software proficiency
- Fluent in Russian and Ukrainian
Timeline
Global Account Manager
World Travel, Inc
05.2014 - 12.2024
Master of Arts - Romano-Germanic Philology / English Language
Odessa Mechnikov University