Sydney Champagne
Hubbardston
Summary
Diligent and eager healthcare undergraduate, skilled in strategic issue analysis and effective relationship management, I fostered a positive work environment and enhanced service quality, leading to increased customer satisfaction and operational efficiency.
Overview
16
16
years of professional experience
Work History
Service Trainer/Head Bartender
Applebee's Neighborhood Bar & Grill
07.2022 - Current
- Identify areas of improvement within the service department, conducting targeted training to address specific needs.
- Established a positive work environment by fostering open communication and collaboration among team members.
- Established and maintained quality control standards.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Work with management to identify skills and knowledge required for success.
Sales Consultant
GoWireless Verizon Wireless Premium Retailer
08.2020 - 06.2021
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Prepared and submitted all required sales and documentation in a prompt and accurate manner
Operations Manager
CVS Pharmacy
01.2020 - 11.2020
- Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
- Maintained a clean, organized inventory and curated displays of rotating seasonal products.
- Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both employee safety and customer satisfaction.
- Planned and managed work flow to ensure that deadlines were met, priorities were identified, and policies and procedures were followed.
Head Server/ Service Trainer
Steak N' Shake
03.2018 - 06.2019
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
Special Abilities Martial Arts Instructor
Choice Martial Arts
01.2010 - 06.2014
- Demonstrated proper techniques, ensuring safety and accuracy during training sessions.
- Served as a positive role model for students, embodying the values of respect, discipline, perseverance, integrity, humility, courage, patience, trustworthiness.
- Promoted physical fitness and discipline through engaging warm-up exercises and drills.
- Led workshops and seminars for advanced students, focusing on specialized techniques and skills refinement.
Education
No Degree - Undergraduate
Quinsigamond Community College
Worcester, MALPN - Nursing
Mount Wachusett Community College
Gardner, MA12-2026
Skills
- Effective relationship management
- Skill development coaching
- Effective team collaboration
- Proficient time management
- Strategic issue analysis
- Interpersonal skills
- Strong task management
Timeline
Service Trainer/Head Bartender
Applebee's Neighborhood Bar & Grill
07.2022 - Current
Sales Consultant
GoWireless Verizon Wireless Premium Retailer
08.2020 - 06.2021
Operations Manager
CVS Pharmacy
01.2020 - 11.2020
Head Server/ Service Trainer
Steak N' Shake
03.2018 - 06.2019
Special Abilities Martial Arts Instructor
Choice Martial Arts
01.2010 - 06.2014
No Degree - Undergraduate
Quinsigamond Community College
LPN - Nursing
Mount Wachusett Community College
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