Relationship-focused professional with experience in customer service, administration, and client relations. Proven ability to build strong connections and manage priorities while ensuring positive experiences for clients and colleagues. Organized and adaptable, with strong communication skills that enhance collaboration. Seeking Business Development Representative role to leverage expertise in client engagement and relationship management.
Work History
Nanny
7 Months
Private Family (Meredith McGuirk) | 01.2026 - Current
Built strong client relationships through consistent communication and effective scheduling with parents.
Maintained reliability and attention to detail while balancing competing priorities.
Customized communication style to align with individual needs and expectations.
Admissions Secretary
1 Year
McLean Hospital | 03.2024 - 03.2025
Acted as the first point of contact for patients, families, and referral partners, providing professional and customer-focused service.
Managed high volume of phone calls, identifying needs and directing inquiries to appropriate departments to enhance response times.
Served as the first point of contact for patients, families, and referral partners, providing professional and customer-focused service.
Verified documentation and maintained accurate, confidential records to ensure smooth admissions process.
Built positive relationships with patients and internal teams to resolve issues efficiently and improve the customer experience.
Streamlined administrative workflows by organizing digital records and redesigning office filing systems, supporting operational efficiency.
Nanny
7 Months
Private Family (Laryssa Thompson) | 07.2022 - 02.2023
Provided attentive childcare in collaboration with parents.
Maintained daily routines, including meals, naps, and developmental activities.
Teacher's Assistant (AmeriCorps)
10 Months
AmeriCorps | 08.2021 - 06.2022
Built strong relationships with students, fostering an inclusive and supportive learning environment.
Collaborated with teachers to develop lesson materials and implement strategies that improved student engagement.
Monitored student progress and documented performance to inform individualized learning plans.
Provided one-on-one coaching and academic support, adapting communication styles to meet diverse student needs.
Encouraged participation and motivation through positive reinforcement and relationship-based management strategies.
Advocated for structured breaks to enhance focus and improve student well-being.
Worked closely with educators and staff to create a positive, team-oriented classroom experience.
Senior Receptionist
1 Year 11 Months
Vidal Sassoon | 11.2019 - 10.2021
Managed high-volume inbound inquiries, coordinated appointments, and followed up with clients to enhance satisfaction.
Managed relationships with a diverse client base by understanding customer needs and providing personalized service.
Increased customer loyalty through proactive communication and relationship building.
Fostered customer loyalty through proactive communication and personalized relationship building.
Managed daily operations while maintaining a positive customer experience.
Opened, closed, and supervised daily operations of the salon.