Sydney Orr
Boston
Summary
Dynamic Operations Manager and accomplished leader with over 10 years of experience driving operational excellence through strategic planning and innovative problem-solving. Proven track record in developing high-performing teams, enhancing processes, and boosting productivity across diverse environments. Expertise in identifying industry trends and leveraging exceptional communication skills to implement impactful improvements that align with organizational goals. Extensive experience managing cross-functional operations in major cities such as Boston, Raleigh, Chicago, and Indianapolis, while cultivating a positive workplace culture and optimizing workflows to empower executive decision-making.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Turner & Townsend
Boston, MA
09.2023 - Current
- Oversee operational functions for the New England cost center within global professional services company supporting leadership and project teams across Boston, Raleigh, Chicago, and Indianapolis.
- Implemented and conducted enterprise financial systems training for 300+ employees across integrated project teams, markedly improving adoption and consistency of Microsoft Dynamics 365 (D365) financial workflows.
- Serve as operational lead for D365 financial operations including client invoicing, vendor procurement orders, internal procurement orders, internal billing, project initiation, and work breakdown structure development.
- Develop and uphold project financial framework within D365 to facilitate precise project budgeting, forecasting, cost monitoring, and client invoicing across various delivery teams.
- Develop executive operational reports integrating utilization dashboards, financial summaries, and performance metrics employed by leadership in business planning and resource allocation.
- Lead cross-functional coordination between finance, project delivery teams, and leadership to ensure operational alignment and financial compliance across projects.
- Drive improvements to internal operational workflows that increase efficiency across project setup, financial reporting, and administrative processes.
- Lead workplace experience initiatives that strengthen employee engagement and reinforce company values across distributed teams.
- Plan and execute large-scale leadership workshops, strategic planning sessions, and cross-office team events across multiple U.S. locations.
Executive Assistant to the Chief Executive Officer
HQO Workplace Experience
Boston, MA
09.2022 - 07.2023
- Provided strategic operational support to the CEO and CFO within a workplace experience technology company.
- Managed executive operations including investor communications, board meeting coordination, and leadership planning.
- Prepared executive reports, presentations, and financial summaries supporting organizational decision-making.
- Coordinated high-level internal initiatives and executive communications across departments.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Created expense reports, budgets, and filing systems for management team.
Executive Assistant
J.W. Carney, Jr. & Associates
Boston, MA
09.2020 - 09.2022
- Supported attorneys within a fast-paced litigation practice by coordinating legal operations, scheduling, and document management.
- Managed client communications, billing coordination, and administrative operations supporting case delivery.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Facilitated training and onboarding for incoming office staff.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Litigation Legal Assistant
CMBG3 Law
Boston, MA
08.2019 - 09.2020
- Coordinated litigation preparation including pleadings, discovery materials, and trial documentation.
- Managed case files, deposition scheduling, court filings, and attorney calendars.
- Organized evidence, exhibits, motions, and subpoenas to support cases and prepare for trial.
- Completed electronic court filings at state and federal levels.
- Researched statutes, decisions, legal articles, and codes.
- Revised and finalized letters, briefs, and memos.
- Contacted clients to schedule appointments and discuss progress of cases.
- Assisted attorneys with reviewing and organizing witness reports.
- Collaborated with attorneys to develop strategies for each case.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
Education
University of Louisiana Monroe
Monroe, LASkills
- Business Operations Leadership
- Operational Process Design & Optimization
- Financial Operations & Governance
- Microsoft Dynamics 365 (D365) Systems Expert
- Enterprise Systems Training & Adoption
- Project Setup & Work Breakdown Structures
- Executive Operations & Strategic Support
- Cross-Office Operational Coordination
- Operational Reporting & Performance Metrics
- Workplace Experience & Culture Leadership
Affiliations
- Bridge Committee Champion – Turner & Townsend: Lead regional initiatives supporting professional development for women in construction.
- Blend Committee Member – Turner & Townsend: Support organizational integration and cultural alignment following acquisitions.
- Corporate Social Responsibility Champion – Turner & Townsend: Lead initiatives promoting responsible business practices and community engagement.
Certification
Certified Notary Public (Active through March 2029)
Timeline
Operations Manager
Turner & Townsend
09.2023 - Current
Executive Assistant to the Chief Executive Officer
HQO Workplace Experience
09.2022 - 07.2023
Executive Assistant
J.W. Carney, Jr. & Associates
09.2020 - 09.2022
Litigation Legal Assistant
CMBG3 Law
08.2019 - 09.2020
University of Louisiana Monroe