Sydney Pereira
New Bedford
Summary
I am a dependable college student seeking a degree in Crime and Justice with real-world experience in customer service roles at fast-paced companies. I have strong communication, teamwork, and time management abilities. I am reliable and motivated, with a strong work ethic and the ability to provide positive customer experiences.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
12.2024 - Current
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored new team members on operational procedures and customer service standards.
- Resolved customer complaints promptly, maintaining high satisfaction levels and loyalty.
- Maintained cleanliness and organization of work areas to comply with health regulations.
Crew Trainer
McDonald's
06.2022 - 09.2024
- Trained and mentored new crew members on operational procedures and customer service standards.
- Ensured compliance with health and safety regulations during food preparation and service.
- Set positive example for team members by providing high-quality, efficient service.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
Education
No Degree - Crime And Justice Studies On A Pre-Law Track
University of Massachusetts, Dartmouth
North Dartmouth, MA05-2028
Skills
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Sales and upselling
- Multitasking
- Active listening
Timeline
Shift Leader
Dunkin' Donuts
12.2024 - Current
Crew Trainer
McDonald's
06.2022 - 09.2024
No Degree - Crime And Justice Studies On A Pre-Law Track
University of Massachusetts, Dartmouth