Sylvia McCavanagh
Manchester-by-the-Sea
Summary
Dynamic and results-oriented professional with experience as a Restaurant Hostess at Bravo by the Sea. Expert in reservation management and customer service, adept at enhancing guest experiences and resolving conflicts. Proven ability to train new staff and maintain high cleanliness standards, ensuring a welcoming atmosphere for all patrons.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
Bravo by the sea
Manchester by the sea
11.2023 - Current
- Managed reservation system to optimize guest flow.
- Collaborated with team to ensure excellent customer service experiences.
- Handled guest complaints with professionalism and care.
- Supported training of new host staff in operational procedures.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers and escorted them to their tables.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered telephone to provide dining information and take reservations.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
Lacrosse Coach
Cape Ann Lacrosse
Manchester-by-the-Sea
04.2024 - 06.2025
- Taught Young girls the game of lacrosse
- Instructed players on fundamental techniques and game strategies.
- Organized drills to enhance individual skills and group dynamics.
- Promoted sportsmanship and respect during practices and games.
- Instructed players on proper technique for passing, catching, shooting, defending, dodging, cradling, scooping ground balls.
- Motivated players during practices and games using positive reinforcement techniques.
- Encouraged teamwork among players while also developing each athlete's individual capabilities.
Ice Cream Server
Captain Dusty's Ice Cream
Manchester-by-the-Sea
04.2021 - 09.2022
- Served ice cream and toppings to customers with attention to detail.
- Maintained cleanliness of serving area and equipment throughout shifts.
- Assisted in training new staff on proper serving techniques and customer service standards.
- Handled cash transactions and operated point-of-sale systems efficiently.
- Prepared ice cream desserts according to customer specifications and preferences.
- Engaged with customers to provide recommendations and enhance their experience.
- Monitored inventory levels and communicated needs to management regularly.
- Collaborated with team members to ensure smooth service during peak hours.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Operated cash register to collect payments from customers.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Trained new employees on proper food handling techniques and customer service standards.
Education
Sports Management
Elon University
Elon, NC05-2029
High School Diploma -
Manchester Essexs High School
Manchester-by-the-Sea, MA06-2025
Skills
- Customer service
- Event planning
- Team collaboration
- Reservation management
- Conflict resolution
- Time management
- Social media marketing
- Greeting guests
- Judgment and decision making
Accomplishments
- Girls Varsity Lacrosse Captain 2025
Timeline
Lacrosse Coach
Cape Ann Lacrosse
04.2024 - 06.2025
Restaurant Hostess
Bravo by the sea
11.2023 - Current
Ice Cream Server
Captain Dusty's Ice Cream
04.2021 - 09.2022
Sports Management
Elon University
High School Diploma -
Manchester Essexs High School