Sylwia Kwinta
Málaga
Summary
A detail-oriented and results-driven Cloud Service Desk Engineer with extensive experience in IT support, cloud technologies, and automation. Proven ability to manage cloud infrastructure, optimize service delivery, and provide effective incident management. Skilled in various tools and technologies such as Microsoft Azure, Docker, Citrix, and PowerShell, with a strong focus on cloud computing models (SaaS, PaaS, IaaS). Adept at troubleshooting, performance monitoring, and user management, ensuring seamless system functionality and security.
Overview
7
7
years of professional experience
Work History
Cloud Service Desk Engineer
Unit4 R&D Spain
03.2024 - Current
- Provide support for cloud-based infrastructure, including Microsoft Azure, Azure Virtual Desktop, and Active Directory
- Manage entitlements and instances from Salesforce and Dynamics forms, ensuring accurate permissions and access control
- Respond promptly to incidents and alerts, conducting troubleshooting and root cause analysis (RCA) to resolve issues efficiently
- Utilize monitoring tools to manage cloud performance, optimize resource utilization, and ensure system reliability
- Automate software delivery through CI/CD pipelines
- Provide remote access solutions via Citrix and Remote Desktop Manager, ensuring secure connections to enterprise applications
- Manage user profiles and digital identities, handling account creation, group access, and password generation
- Proficient in using Microsoft Visual Studio for software development and automation tasks
IT Analyst / Cloud Support
EPICENTER
11.2021 - 12.2023
- Assisted in the migration of large amounts of data and managed databases using SQL for clients such as Hermes, Technip Energies, TFMC, IPSOS, and more
- Resolved data-related issues related to payroll administration and employee information management, working with tools like ADP Payroll and Oracle Cloud
- Managed employee payment processing and benefits administration for clients, ensuring timely and accurate resolution of issues
- Analyzed data from various sources to generate reports and facilitate smooth data transitions
- Supported cloud systems and helped clients migrate to Oracle HCM and other cloud-based solutions
IT Analyst
HCL Technologies sp. z o.o.
10.2019 - 10.2021
- Delivered IT support, incident management, and technical assistance for clients, including APTIV and KONE
- Implemented and maintained cybersecurity measures to safeguard client data and IT infrastructure
- Managed user accounts and access permissions using Microsoft Azure and Active Directory
- Worked with SAP Basis and ITIL frameworks to improve IT service management processes and incident handling
- Utilized ServiceNow and Salesforce to track incidents, monitor progress, and ensure timely issue resolution
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
Erasmus + Work Placement
Europroyectos
07.2019 - 09.2019
Student Exchange Program
Erasmus University
09.2017 - 05.2018
Education
Bachelor's Degree - Spanish Philology
Pedagogical University of Cracow
01.2019
Bilingual Spanish Class - Math – Geography Specialty
Adam Mickiewicz 6th Upper Secondary School
01.2016
Skills
- Microsoft Azure
- Azure Virtual Desktop
- Citrix
- SaaS
- PaaS
- IaaS
- Docker
- CI/CD Pipelines
- VPN configuration
- Remote support
- Microsoft Dynamics
- Salesforce
- Oracle Cloud
- ServiceNow
- ITIL Framework
- Technical Service Desk
- Cybersecurity
- Active Directory
- IAM
- Network Security
- SQL
- Database Migration
- Reporting
- Microsoft Visual Studio
- Performance Monitoring
- Troubleshooting
- Remote Desktop Manager
- Payroll Administration (ADP)
- Employee Information Management
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Polish
Bilingual or Proficient (C2)
Portuguese
Elementary (A2)
About me
- I love traveling and discovering new cultures, people, and places. I'm passionate about exploring new flavors and customs. Sports are an essential part of my daily routine – I used to do CrossFit and dance classes, but now I focus on gym workouts and water-based activities. I'm always open to book recommendations or a relaxing spa visit to unwind.
- During my studies, I gained valuable work experience from June 1, 2015, to September 30, 2018, at various establishments. I worked at 'El Mortal' and 'Picasso' Cafeteria in Malaga, 'Emporio' Pizza Shop in Barcelona, 'Stella Maris' Hotel in Ibiza, and also in Passenger Shipping in Cracow. These roles allowed me to develop strong customer service skills, adaptability, and the ability to work effectively in diverse environments
- I am an open-minded, proactive, and responsible individual with strong multitasking abilities. I am always eager to learn and develop new skills, and I approach challenges with curiosity and a helpful attitude.
Timeline
Cloud Service Desk Engineer
Unit4 R&D Spain
03.2024 - Current
IT Analyst / Cloud Support
EPICENTER
11.2021 - 12.2023
IT Analyst
HCL Technologies sp. z o.o.
10.2019 - 10.2021
Erasmus + Work Placement
Europroyectos
07.2019 - 09.2019
Student Exchange Program
Erasmus University
09.2017 - 05.2018
Bilingual Spanish Class - Math – Geography Specialty
Adam Mickiewicz 6th Upper Secondary School
Bachelor's Degree - Spanish Philology
Pedagogical University of Cracow
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