Syonn Ribeiro De Barros

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Provided positive first impressions to welcome existing, new, and potential customers.

• Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
• Trained team members on performance metrics and consumer behavior identification.
• Developed process controls and metrics for daily management of call center.
• Enhanced team performance with consistent coaching, feedback, and development opportunities.
• Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
• Reduced average handle time through the implementation of effective call handling techniques and scripts.
• Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
• Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
• Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
• Collaborated with other departments for seamless coordination in addressing customer concerns, resulting in faster issue resolution.
• Created team rotations to man center effectively during peak hours.
• Promoted employee engagement by recognizing outstanding performance and rewarding top performers accordingly.
• Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.

Loaded, unloaded, and moved material to and from storage and production areas.

• Consistently lifted materials weighing as much as 50 pounds.
• Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
• Reduced order processing times with streamlined picking, packing, and shipping procedures.
• Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
• Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
• Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
• Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.