Positive and hard-working individual with exceptional communication and case management skills. Proven to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, while also focusing on supporting team objectives.
Overview
10
10
years of professional experience
Work History
Case Specialist
Probate and Family Court
02.2024 - Current
Assisted court users with filing documentation
Processing and scheduling documents ranging from domestic related to probate cases
Real time docketing, mailing and issuing certified documentation in courtroom sessions
Assisted in training new Case Specialists to ensure consistent quality of work across the team
Established good and positive relationships with court staff and team members, understanding their needs and how to assist in any possible way.
Help maintain the file room and deliver files to its necessary location
Increased satisfaction with court users by providing timely updates, addressing concerns, and offering solutions to problems without giving legal advice.
Retail Sales Associate
Sherwin Williams Paint Store
08.2020 - 02.2024
Cleaned and organized sales floor in accordance with company merchandising standards
Greeted customers and engaged in conversation to assess needs for upcoming projects
Mastered point-of-sale systems, including cash register operations and credit card processing
Managed inventory levels by monitoring stock movement, restocking shelves, & transferring items from one location to another
Summer Student Intern
Boston Municipal Court Adult Probation Office
06.2023 - 08.2023
Assist probation officers in managing caseloads by reviewing case files, organizing documents to maintain accurate records, updating information, and ensuring that all necessary paperwork is completed.
Attend Court hearings to gain insight into the legal process, witness interactions between probation officers, judges, attorneys, and probationers, and learn about the role of probation in the criminal justice system.
Filled out Intake Forms for new and returning Probationers
Conduct research on a range of subjects pertaining to probation and criminal justice, including community resources, rehabilitation initiatives, and appropriate supervision methods.
Peer Leader/ Gym & Education Center
West End Boys and Girls Club
11.2015 - 08.2017
Assist staff in the gym by participating in fitness activities with the club members
Take down attendance for youth who attend programs
Well-behaved role model inside and outside the club
Fitness workouts once a week with staff member
Help club members with homework from ages 6-11 & participated in educational activities in the Education center
Internship Student
Brian J. Honan Fellowship Program
12.2015 - 10.2016
Fellowship program to Assist Representative Kevin Honan with administrative tasks, office work, etc.,
Completed 30+ hours of community service (Performed assignments as determined by the supervisor)
8 week internship provided after completion of school year at the Massachusetts State House to learn entry level information about the political system in MA
Distributed promotional materials to participants the Brian Honan 5K race
Demonstrated excellent communication skills by effectively interacting with customers via phone, email and in-person.
Education
Bachelor Of Arts (B.A.) In Sociology Candidate - Social Psychology
University of Massachusetts - Boston
Boston, MA
08.2023
Skills
Goal-Driven
Strong Communication and Interpersonal Skills
Demonstrates Hard Work and Leadership Skills
Verbal and Written Communication
Session Notetaker
Developing Relationships
Activities
Social Fraternity for Kappa Sigma (2019-2023): Helped Organized Events, Fundraisers, and Giving back to the Community
Powerlifting (2016-2017)
Indoor Track & Field (2015-2016)
Timeline
Case Specialist
Probate and Family Court
02.2024 - Current
Summer Student Intern
Boston Municipal Court Adult Probation Office
06.2023 - 08.2023
Retail Sales Associate
Sherwin Williams Paint Store
08.2020 - 02.2024
Internship Student
Brian J. Honan Fellowship Program
12.2015 - 10.2016
Peer Leader/ Gym & Education Center
West End Boys and Girls Club
11.2015 - 08.2017
Bachelor Of Arts (B.A.) In Sociology Candidate - Social Psychology