Taissa Ribeiro
Everett
Summary
Dynamic customer service professional with a proven track record at Santana's Plaza Cafe, adept at resolving issues with empathy and enhancing customer satisfaction. Known for teamwork and collaboration, I thrive in fast-paced environments, demonstrating flexibility and a strong commitment to continual improvement. strong search for learning and personal growth to improve the company.
Overview
2
2
years of professional experience
Work History
Cust
Restaurant Kasa
03.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Customer Service Representative
Santana's Plaza Cafe
10.2023 - 05.2025
- Assisted customers with inquiries, providing accurate information and support.
- Resolved customer issues promptly, ensuring a positive experience.
- Documented customer interactions in CRM system for future reference.
- Collaborated with team members to enhance service delivery processes.
- Supported team initiatives aimed at improving customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Flexible and adaptable
Languages
English
Limited Working
Timeline
Cust - Restaurant Kasa
03.2025 - Current
Customer Service Representative - Santana's Plaza Cafe
10.2023 - 05.2025
Escola Estadual Conselheiro Pena - High School Diploma,
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