Talia Glass
Boston,MA
Summary
Dynamic Event and Retail Manager with years of experience in the food industry, upper management, and running businesses and complex events. Expert in customer service, logistics coordination, client and vendor relations. Exceptional leadership, organization and problem-solving skills. Superior attention to detail and design, and the ability to multitask and manage multiple priorities with a smile and positive energy. Achieved notable success by developing multiple event programs and leading diverse teams to meet and exceed client and customer expectations on all levels.
Overview
18
18
years of professional experience
Work History
EVENT MANAGER
Allandale Farm
12.2021 - 12.2023
- Built an almost entirely new, business specific event program which saw event revenue more than triple in its first year of implementation
- Cultivated meaningful relationships with clients to set, meet, and exceed expectations throughout the entire lifecycle of an event
- Created detailed and personalized timelines and task lists for each event to best meet each unique client's and vendor's needs
- Provided hands on, in person assistance throughout the entirety of events including day-of and post event rundown
- Suggested creative ideas to enhance event success and developed and put into action marketing strategies to promote events and increase attendance
- Determined how future events could be improved and constantly evolved methods of delivering on services that made events run more efficiently for clients, vendors, and the business.
RETAIL MANAGER
Allandale Farm
11.2021 - 12.2023
- Hired, trained, led, and developed retail employees to achieve sales goals
- Created and maintained positive employee relations by building, leading, and developing a fun, respectful, and driven retail team
- Managed and developed specific customer service expectations to improve sales and create a unique customer experience
- Maintained accurate inventory levels by controlling damages, controlling margins, and buying based on always changing seasonal demands
- Tracked store performance metrics such as sales goals, labor costs and seasonal COGS fluctuations.
OWNER, GENERAL MANAGER
Allium Market
09.2015 - 11.2021
- Drafted a business plan that outlined company goals, mission statements and objectives and was used to successfully secure startup funding
- Oversaw the entire buildout and development process from empty storefront to bustling, beloved, neighborhood staple
- Built and nurtured strong relationships at all levels of the organization including investors, vendors, employees, and customers
- Maintained an extremely high standard of customer service through investing in employees success', using unique team training and building models, and keeping performance goals up to date and achievable
- Allium was consistently known for its exemplary customer service
- Monitored industry trends to identify opportunities for improvement and quickly developed new programs to meet growing challenges (catering, events, a pandemic!) as the business grew
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
PRODUCE SUPERVISOR
Whole Foods Market
07.2014 - 10.2015
- Trained and supervised a team of 12+ employees in new approaches to customer service in order to increase customer engagement and satisfaction
- Developed and implemented cost-effective strategies to reduce inventory loss and extend produce shelf life
- Monitored stock levels daily to ensure adequate supply was available at all times
- Ensured compliance with health codes by regularly inspecting food storage and display areas for cleanliness
- Provided feedback on employee performance during annual reviews and set individual goals accordingly.
FIELD WORKER
Zingerman's Cornman Farms
08.2008 - 04.2010
- Was part of a small, biodynamic farm growing organic produce specifically for local restaurants
- Assisted in field prep, planting, all areas of cultivation and harvest of produce crops
- Worked closely with local chefs to grow varietals that would fit their specific menu visions
- Inspected fields and plants regularly to identify any problems with soil, disease or pests.
TEACHING GARDEN + OUTDOOR EDUCATION MANAGER
Camp Alonim/Brandeis Bardin Institute
06.2006 - 08.2007
- Worked with co-managers and garden staff to create an exciting, experiential curriculum for students
- Designed and maintained a healthy, biodynamic, organic teaching garden used daily by students and campers
- Taught gardening and crop management basics to students
- Led overnight outdoor education sessions which included local plant identification, basic wilderness survival skills, and night time team building
- Reported to department head and made curriculum changes as needed based on the students/campers changing needs and ages.
Education
BACHELOR OF ARTS (B.A.) IN FILM, PRODUCTION DESIGN -
Emerson College
Boston, MA01.2005
Skills
- Team Leadership
- Problem Solving
- Customer Service
- Client Relations
- Creative Thinking
- Decision Making
- Attention to Detail
- Adaptability and Flexibility
- Organizational Skills
- Product Knowledge
- Logistics Coordination
- Project Management
- Staff Training
References
References available upon request
Timeline
EVENT MANAGER
Allandale Farm
12.2021 - 12.2023
RETAIL MANAGER
Allandale Farm
11.2021 - 12.2023
OWNER, GENERAL MANAGER
Allium Market
09.2015 - 11.2021
PRODUCE SUPERVISOR
Whole Foods Market
07.2014 - 10.2015
FIELD WORKER
Zingerman's Cornman Farms
08.2008 - 04.2010
TEACHING GARDEN + OUTDOOR EDUCATION MANAGER
Camp Alonim/Brandeis Bardin Institute
06.2006 - 08.2007
BACHELOR OF ARTS (B.A.) IN FILM, PRODUCTION DESIGN -
Emerson College
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