Tamara Thomson
Plymouth
Summary
Achieved high levels of guest satisfaction by implementing effective service strategies in travel and tourism. Enhanced operational efficiency in hospitality management through strong leadership and team collaboration. Fostered a culture of excellence in customer service, consistently exceeding guest expectations.
Overview
37
37
years of professional experience
Work History
Customer Service Manager
Carmen’s Café Nicole/ Little Carmens
Abington, Plymouth & Norwell
01.1994 - Current
- Managed all aspects of a family restaurant of 28 employees with full service bar, seating capacity of 85 with additional 25 outdoor patio seating.
- Front & Back of House Operations.
- Interviewed and hired perspective candidates.
- Greet, meet and communicate with customers
- Creating a positive experience for all guests
- Inventory control & ordering.
- Budget & cost control.
Airport Operations
Jet Blue
Boston, MA
01.2013 - 01.2014
- Customer check in.
- Ticketing and baggage handling.
- Gate Operations
- Closing flight manifest.
Travel Agent
Crimson Travel Agency
Boston, MA
01.1989 - 01.1993
- Researched and booked travel packages for clients.
- Helped design marketing strategies.
Education
Certification - Introduction To AutoCAD
Wentworth Institute of Technology
01.1994
Certification - Travel and Tourism
Massasoit Community College
01.1989
High School - undefined
Abington High School
01.1988
Skills
- Executed tasks with a focus on thoroughness and precision, minimizing errors and maximizing efficiency
- Implemented systematic approaches to improve organizational workflow
- Balanced self-directed tasks with active participation in team projects to achieve collective goals
- Leveraged advanced problem-solving skills to efficiently learn and master new concepts and techniques
- Executed tasks using Microsoft Office tools to support effective communication and project organization
- Developed and executed strategies focused on integrating customer feedback to improve overall service quality
- Energized team dynamics to encourage collaboration and boost morale among members
Timeline
Airport Operations
Jet Blue
01.2013 - 01.2014
Customer Service Manager
Carmen’s Café Nicole/ Little Carmens
01.1994 - Current
Travel Agent
Crimson Travel Agency
01.1989 - 01.1993
Certification - Introduction To AutoCAD
Wentworth Institute of Technology
Certification - Travel and Tourism
Massasoit Community College
High School - undefined
Abington High School