Tammra Debarros
Dorchester
Summary
Dynamic and customer-oriented professional with a strong hospitality background, recognized for enhancing team performance at Cafe Milano. Proven expertise in staff training and effective time management, leading to improved service efficiency. Committed to health and safety compliance, fostering a positive environment that drives customer satisfaction and loyalty.
Overview
16
16
years of professional experience
Work History
Barista Shift Supervisor
Cafe Milano
01.2021 - 09.2023
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Master Sandwich Artist
SUBWAY®Restaurants
04.2015 - 03.2020
- Supervised daily operations and ensured compliance with food safety standards.
- Trained new staff on sandwich preparation techniques and customer service protocols.
- Developed efficient workflows to enhance sandwich assembly speed and quality.
- Implemented inventory management practices to reduce waste and optimize supplies.
- Handled catering orders effectively from start to finish, including taking requests, coordinating with kitchen staff, packaging items securely, and ensuring timely delivery or pickup by clients.
- Demonstrated excellent product knowledge in order to answer customer inquiries about ingredients, nutritional information, and potential allergens.
- Maintained a clean and organized work area, adhering to food safety regulations and promoting a positive environment.
- Established positive relationships with regular customers, demonstrating loyalty to the brand through friendly service and attention to detail.
Housekeeper
John Carver Inn & Spa
03.2013 - 01.2016
- Supervised cleaning staff to ensure adherence to sanitation standards and efficient workflow.
- Trained new employees on cleaning protocols and safety measures, enhancing team performance.
- Implemented inventory management system for cleaning supplies, reducing waste and costs.
- Conducted regular inspections of guest rooms and common areas to maintain high cleanliness standards.
- Enhanced guest experience by providing exceptional attention to detail in room preparation.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Barista Shift Supervisor
Dunkin' Donuts
02.2008 - 03.2013
- Supervised daily operations, ensuring efficient workflow and adherence to quality standards.
- Trained and mentored new baristas, enhancing team performance and customer service skills.
- Managed inventory levels, organized stock, and minimized waste through effective ordering processes.
- Implemented process improvements resulting in faster service times during peak hours.
- Resolved customer complaints promptly, maintaining high satisfaction rates and fostering loyalty.
- Coordinated staff schedules to optimize coverage during busy shifts while balancing labor costs.
- Maintained cleanliness and organization of work areas, complying with health and safety regulations.
Education
Associate of Arts -
Bunker Hill Community College
Charlestown, MA09-2027
GED -
Roxbury Community College
West Roxbury, MA06-2025
Skills
- Product upselling
- Staff motivation
- Teamwork
- Housekeeping
- Customer service
- Health and safety compliance
- Hospitality background
- Customer-oriented
- Staff training
- Strong customer service
- Effective time management
- Flexible schedule availability
Timeline
Barista Shift Supervisor
Cafe Milano
01.2021 - 09.2023
Master Sandwich Artist
SUBWAY®Restaurants
04.2015 - 03.2020
Housekeeper
John Carver Inn & Spa
03.2013 - 01.2016
Barista Shift Supervisor
Dunkin' Donuts
02.2008 - 03.2013
Associate of Arts -
Bunker Hill Community College
GED -
Roxbury Community College