Tammy Kyles-Mason
Springfield
Summary
Highly organized, honest, and motivated professional with over 15 years of office and customer service experience, including Training and Quality Assurance. Seeking to expand my growth and experience with NEDLC by joining the Patient Service Associate team.
Overview
12
12
years of professional experience
Work History
Police Dispatcher/911 Call Taker
Springfield Emergency Communications
11.2021 - Current
- Gathered pertinent information from the caller including location, type of emergency, and any other necessary details.
- Assessed the nature of each incident and utilized problem-solving skills to effectively dispatch the appropriate response.
Patient Service Associate
New England Dermatology and Laser Centers
01.2017 - 10.2021
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
Patient Care Coordinator
Cooley-Dickinson Hospital
01.2013 - 01.2017
- Collaborating with patients, families and the health care team to ensure continuity of care and coordination of a wide variety of patient services
Education
Some College (No Degree) - Human Services
Holyoke Community College
Holyoke, MASkills
- Proven relationship-builder with unsurpassed interpersonal skills
- Customer service
- Accurate Documentation and Reporting
- Conflict Resolution
- Computer proficiency
- Quality Assurance
Cover Letter
I would love to bring my dedication, relevant skills and experience to your team. My personal standard of quality, along with my knowledge, experience and willingness to learn will demonstrate my ability to not only be a team player but a dedicated professionnal who strives for continued success.
Timeline
Police Dispatcher/911 Call Taker
Springfield Emergency Communications
11.2021 - Current
Patient Service Associate
New England Dermatology and Laser Centers
01.2017 - 10.2021
Patient Care Coordinator
Cooley-Dickinson Hospital
01.2013 - 01.2017
Some College (No Degree) - Human Services
Holyoke Community College
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