Taneisha Capita
Malden
Summary
Results-driven Training Lead with over 7 years of experience, including expertise in training workstream management, and eLearning development. Adept at conducting training needs assessments, developing tailored training programs, and delivering impactful sessions in-person and remotely. Proven ability to manage property operations effectively, ensuring tenant satisfaction and operational excellence. Strong knowledge of adult learning methodologies, technology adoption, and the use of eLearning tools like Adobe Captivate.
Overview
24
24
years of professional experience
Work History
Licensed Realtor
Boston Metropolitan Realty
01.2020 - Current
- Manage property operations, negotiate transactions, and provide end-to-end client support to ensure smooth property management and sales processes
- Communicate effectively with clients to assess property needs, foster strong relationships, and deliver exceptional service
- Oversee property listings, marketing, and leasing activities, ensuring compliance with industry regulations and client satisfaction
Epic Credentialed Trainer, Radiant (Contract)
Boston Medical Center
03.2021 - 10.2021
- Conducted training needs assessments and designed instructional materials tailored to clinical workflows for Epic Radiant users
- Delivered training programs to healthcare professionals, emphasizing system adoption and operational proficiency
- Analyzed training outcomes and collaborated with teams to refine content, enhancing the effectiveness of educational initiatives during go-live events
Epic Credentialed Trainer, Cadence (Contract)
Boston Medical Center
01.2018 - 06.2018
- Delivered virtual and in-person training for Epic applications, ensuring smooth adoption and user proficiency across clinical and IT teams
- Created and updated instructional materials, job aids, and quick reference guides to align with user feedback and evolving system requirements
- Supported system go-live events, troubleshooting issues to maintain workflow continuity and user confidence
Banking Representative
Middlesex Federal Savings, F.A.
02.2001 - 06.2013
- Delivered high-quality customer service by addressing inquiries and managing financial transactions, including ACH and wire transfers
- Analyzed and resolved account discrepancies, improving customer satisfaction and operational accuracy
- Supported the integration of new banking technologies and conducted training for colleagues on updated systems and workflows
Education
Bachelor of Science (B.S.) - Accountancy
Bentley University
Waltham, MA05.2010
Associate of Arts - Business Administration
New England College of Finance
Boston, MA05.2004
Skills
- Training Needs Assessments
- ELearning Development
- Training Delivery (In-Person & Remote)
- Adult Learning Methodologies
- Property Management & Client Relations
- Technology Adoption Programs
- ELearning Tools (Adobe Captivate)
- Microsoft Office Suite Proficiency
- Workflow Optimization
- Organizational Skills
- Written & Verbal Communication Skills
- Time Management
Timeline
Epic Credentialed Trainer, Radiant (Contract)
Boston Medical Center
03.2021 - 10.2021
Licensed Realtor
Boston Metropolitan Realty
01.2020 - Current
Epic Credentialed Trainer, Cadence (Contract)
Boston Medical Center
01.2018 - 06.2018
Banking Representative
Middlesex Federal Savings, F.A.
02.2001 - 06.2013
Associate of Arts - Business Administration
New England College of Finance
Bachelor of Science (B.S.) - Accountancy
Bentley University
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