Taniushka Nova
Weymouth
Summary
Detail-oriented Customer Service Professional with 5+ years of experience supporting customers in high-volume, fast-paced environments. Proven ability to resolve complex issues, manage multiple systems simultaneously, and maintain professionalism under pressure. Strong communicator with experience handling sensitive information, meeting performance metrics, and delivering consistent, high-quality service.
Overview
8
8
years of professional experience
2017
2017
years of post-secondary education
Work History
Rental Sales Agent
Sixt Rent A Car
Boston
09.2021 - 09.2025
- Assisted customers in selecting rental vehicles based on preferences and needs.
- Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
- Navigated multiple systems simultaneously while maintaining detailed and accurate documentation.
CVS
Pharmacy Tech
Milton
05.2020 - 06.2021
- Assisted customers with prescription inquiries, insurance processing, and medication status updates
- Accurately entered and maintained patient data while adhering to HIPAA regulations
- Communicated with insurance providers, physicians, and internal teams to resolve issues efficiently
- Delivered empathetic, calm support to customers in time-sensitive and high-stress situations
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Walmart
Department Manager
East Weymouth
02.2018 - 01.2020
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Managed daily operations and ensured team adherence to company policies.
- Trained new employees on operational procedures and safety protocols.
- Facilitated team meetings to discuss performance and address challenges.
Education
Weymouth High School
East Weymouth, MassachusettsAssociate of Science - Nursing
Quincy College
Quincy, MASkills
- Documenting accuracy
- Time management
- Client support
- Team collaboration
- Attention to detail
- HIPAA compliance
- Problem solving
- Effective communication
Languages
Spanish
Native/ Bilingual
Timeline
Rental Sales Agent
Sixt Rent A Car
09.2021 - 09.2025
CVS
Pharmacy Tech
05.2020 - 06.2021
Walmart
Department Manager
02.2018 - 01.2020
Associate of Science - Nursing
Quincy College
Weymouth High School