Tanja Agolli
Lynn
Summary
Multi-talented and collaborative administrative manager focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset offering several years of experience. Analytical problem-solver and persuasive communicator with talent for creative solutions.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Administrative Manager
Journey ABA
Boston
10.2024 - Current
- Coordinated daily administrative tasks for a behavioral therapy organization.
- Managed scheduling and logistics for client appointments and staff meetings.
- Assisted in maintaining accurate client records using electronic management systems.
- Organized training sessions and onboarding for new administrative staff members.
- Ensured compliance with organizational policies and procedures in administrative functions.
- Managed purchase requisitions and approvals for all department equipment and supplies.
- Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
- Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
Lead Registered Behavior Technician
ABA Centers of America
Worcester
12.2021 - 10.2024
- Supervised behavior intervention plans for children with autism spectrum disorder.
- Trained and mentored new Registered Behavior Technicians on best practices.
- Collaborated with families to develop individualized treatment strategies.
- Implemented evidence-based techniques in one-on-one therapy sessions.
- Participated in team meetings to discuss patient care and treatment adjustments.
- Maintained accurate records of client interactions and treatment outcomes.
- Conducted data collection to track patient progress and behavioral changes.
- Delivered Applied Behavior Analysis services to clients in both home and school settings.
- Communicated with clients to confirm appointments and address scheduling conflicts promptly.
- Utilized scheduling software to track appointments and generate reports for management review.
- Supported training sessions for new staff on scheduling procedures and software usage.
Registered Behavior Technician
Autism Behavioral Center
Berlin
09.2019 - 12.2021
- Implemented individualized treatment plans for clients with autism spectrum disorders.
- Collected and documented behavioral data during therapy sessions to track progress.
- Collaborated with families to reinforce behavioral strategies at home effectively.
- Assisted in training new staff on behavior intervention techniques and protocols.
- Engaged clients in structured activities to promote social skills and communication.
- Participated in team meetings to discuss client progress and adjust strategies as needed.
- Tracked data and monitored progress of student's goals and objectives.
- Provided direct one-on-one instruction to children with autism in a variety of settings.
- Utilized Applied Behavioral Analysis principles in daily instruction activities.
- Implemented visual supports such as schedules, picture cards.
- Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
Education
BBA - Business Administration And Management
Assumption University
Worcester, Massachusetts 05.2018 - 05.2022
Skills
- Office management
- Scheduling software
- Client record management
- Regulatory compliance
- Team supervision
- Employee training
- Customer service
- Communication skills
- Time management
- Problem solving
- Organizational skills
- Schedule management
- Project management
- Presentation design
- Business administration
- Staff management
- Administrative support
Languages
Albanian
Native/ Bilingual
Certification
- Golden key to the city of Boston for volunteer work in the Autism community
Timeline
Administrative Manager
Journey ABA
10.2024 - Current
Lead Registered Behavior Technician
ABA Centers of America
12.2021 - 10.2024
Registered Behavior Technician
Autism Behavioral Center
09.2019 - 12.2021
BBA - Business Administration And Management
Assumption University
05.2018 - 05.2022