Tanya Roy
Worcester
Summary
Dynamic leader with extensive experience as a Store Manager at Charlotte Russe Clothing, adept in customer service management and retail inventory management. Excelled in fostering team unity, enhancing store operations, and boosting customer satisfaction. Skilled in multitasking and organization, successfully mentored staff to surpass performance metrics. Achieved significant improvements in customer relations and operational efficiency.
Overview
11
11
years of professional experience
Work History
Store Manager
Charlotte Russe Clothing
08.2023 - 11.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed displays to feature new products and promotions.
Store Manager
Sally's Beauty Supply
04.2022 - 06.2023
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Assistant Store Manager
Sally's Beauty Supply
11.2021 - 04.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Store Manager
Burlington Coat Factory Department Store
07.2013 - 02.2020
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Oxford High School
Oxford, MA05.2003
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store opening and closing
- Friendly and positive
- Training and mentoring
- Customer service management
- Store operations
- Shift scheduling
- Employee training
- Cash management
- Store merchandising
- Retail inventory management
- Recruitment and hiring
- POS systems
- Supply ordering
- Store displays
- Payroll management
- Bank deposit procedures
- Advertising and marketing
- Budget administration
Timeline
Store Manager
Charlotte Russe Clothing
08.2023 - 11.2024
Store Manager
Sally's Beauty Supply
04.2022 - 06.2023
Assistant Store Manager
Sally's Beauty Supply
11.2021 - 04.2022
Assistant Store Manager
Burlington Coat Factory Department Store
07.2013 - 02.2020
High School Diploma -
Oxford High School
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