Taoufik Oualla
DA
Summary
A customer-focused sales professional skilled in providing excellent customer service, building strong relationships, and exceeding sales targets. Known for effective communication, problem-solving, and creating a positive shopping experience. Committed to delivering outstanding service and contributing to business success.
Overview
5
5
years of professional experience
Work History
Customer Service Team Leader
CAF
The Pearl
04.2023 - Current
- Supervise daily operations and ensure excellent customer service.
- Train and support staff to improve performance and customer satisfaction.
- Handle customer complaints and resolve issues efficiently.
- Manage inventory and ensure the café runs smoothly.
- Monitor customer feedback to maintain high service standards.
- Responded to customer inquiries, special requests, and complaints, providing solutions to guarantee customer satisfaction.
Sales Associate
Silver jewellery & watch shop
Rabat, Morocco
10.2020 - 08.2022
- Greeted customers warmly and created a welcoming atmosphere to enhance their shopping experience.
- Specialized in selling both silver jewelry and watches, offering personalized product recommendations to meet customer preferences.
- Managed inventory for both jewelry and watches, ensuring timely restocking and product availability.
- Created visually appealing product displays to attract customer interest and drive sales.
- Built strong customer relationships, fostering repeat business and loyalty.
Education
Baccalaureate in Arts And Humanities. - Focused On Literature,philosophy And Languages
Salama Mosadaq
Sale01-2017
Skills
- Customer Service Excellence: Adept at creating a welcoming environment, ensuring customer satisfaction
- Communication: Clear and effective communication with customers and team members
- Persuasion: Ability to influence customer decisions and drive purchases
- Relationship Building: Developing trust and fostering long-term customer loyalty
Languages
Arabic
First Language
English
Advanced (C1)
C1
Timeline
Customer Service Team Leader
CAF
04.2023 - Current
Sales Associate
Silver jewellery & watch shop
10.2020 - 08.2022
Baccalaureate in Arts And Humanities. - Focused On Literature,philosophy And Languages
Salama Mosadaq
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