Proven Customer Service Advisor at Concentrix, adept in elevating customer satisfaction through expert complaint handling and efficient call center operations. Skilled in KPI monitoring and live chat support, I significantly reduced handling time while maintaining service excellence. My focus on customer relations and problem-solving drives positive outcomes and enhances company reputation. Conscientious about managing customer concerns to last detail. Top-notch abilities in servicing accounts, processing payments and scheduling appointments. Experienced in accurately completing complex paperwork to support customer needs.