Summary
Work History
Education
Skills
Timeline
Generic

Tariq Saleh

Mafraq

Summary

Proven Customer Service Advisor at Concentrix, adept in elevating customer satisfaction through expert complaint handling and efficient call center operations. Skilled in KPI monitoring and live chat support, I significantly reduced handling time while maintaining service excellence. My focus on customer relations and problem-solving drives positive outcomes and enhances company reputation. Conscientious about managing customer concerns to last detail. Top-notch abilities in servicing accounts, processing payments and scheduling appointments. Experienced in accurately completing complex paperwork to support customer needs.

Work History

Customer Service Advisor

Concentrix
02.2024 - Current
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Implemented strategies to reduce average handling time without compromising on service quality.

Education

Master of Science - Medical Laboratory Science

Zarqa University
Zarqa
06.2024

Bachelor of Science - Medical Laboratory Science

Al Albayt University
Mafraq, Jordan
07.2022

Skills

  • Customer Relations
  • Call Center Operations
  • KPI Monitoring
  • Call center experience
  • Customer Focus
  • Complaint Handling
  • Live chat support

Timeline

Customer Service Advisor

Concentrix
02.2024 - Current

Master of Science - Medical Laboratory Science

Zarqa University

Bachelor of Science - Medical Laboratory Science

Al Albayt University
Tariq Saleh