Patreena Reed
Lynn
Summary
Motivated and dedicated individual with extensive experience in customer service and records management. Proven ability to enhance client satisfaction through effective communication and problem-solving skills. Adept at training team members and maintaining organized documentation, ensuring efficient operations and compliance with standards.
Overview
5
5
years of professional experience
Work History
Tax Preparer
Minuteman Tax Services
Lynn
01.2025 - 04.2025
- Communicated with clients to gather necessary tax information and clarifications.
- Maintained organized records of client files and supporting documentation.
- Assisted customers with any questions they had about their taxes or filing status.
- Organized paperwork for efficient review by senior staff members.
- Conducted client interviews to gather necessary documentation and information for tax preparation.
- Provided exceptional customer service, addressing client concerns and questions promptly.
- Performed detailed record-keeping for all tax files and documentation for future reference.
Grill Specialist
D'Angelo Grilled Sandwiches
Avon
12.2023 - 01.2025
- Participated in ongoing training and compliance activities.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Provided training and support to new team members on procedures and tools.
- Maintained cleanliness and organization of the grill station and surrounding areas.
- Operated kitchen equipment safely, including grills, fryers, and broilers.
- Followed proper sanitation procedures during food preparation and storage.
- Cleaned and organized grilling area, stocked supplies, and prepared food items to order.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
Shift Supervisor
99 Restaurants
South Easton
09.2022 - 03.2024
- Supervised daily operations to ensure smooth restaurant workflow.
- Trained and mentored new staff on service standards and procedures.
- Resolved customer complaints to enhance guest satisfaction experience.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Assisted upper management with daily operations to meet standards of service and quality.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Package Handler
UPS
Brockton
02.2021 - 06.2022
- Organized packages by destination to streamline sorting process.
- Loaded and unloaded packages efficiently in fast-paced environment.
- Collaborated with team members to maintain workflow efficiency
- Scanned packages using handheld devices for tracking accuracy.
- Checked all outgoing shipments to ensure accuracy of contents.
- Followed company policies and procedures for secure package handling.
Shift Leader
Chic-Fil-A
Brockton
03.2020 - 02.2022
- Supervised daily operations for consistent service and quality standards.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Delegated tasks to employees and monitored activities and task completion.
- Adhered to all health code regulations while preparing food items for customers.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
High School Diploma -
Brockton High School
Brockton, MA05-2019
Some College (No Degree) - Culinary Arts
Massasoit Community College
Brockton, MASkills
- Customer service
- Data entry
- Problem solving
- Team collaboration
- Organizational skills
- Document preparation
- Attention to detail
- Time management
- Records management
- Cash handling
- Training assistance
- POS system operation
Timeline
Tax Preparer
Minuteman Tax Services
01.2025 - 04.2025
Grill Specialist
D'Angelo Grilled Sandwiches
12.2023 - 01.2025
Shift Supervisor
99 Restaurants
09.2022 - 03.2024
Package Handler
UPS
02.2021 - 06.2022
Shift Leader
Chic-Fil-A
03.2020 - 02.2022
High School Diploma -
Brockton High School
Some College (No Degree) - Culinary Arts
Massasoit Community College