TATIANA MARTINS
Walpole
Summary
Skilled Lead Sales Consultant with experience in driving sales growth and improving revenue. Strengths include strong leadership, proficient customer relationship management, and proven negotiation skills. Demonstrated impact in previous roles by consistently meeting sales targets, fostering team productivity, and building strategic partnerships to maximize business opportunities.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Lead Sales Consultant
Comcast
Westwood
12.2023 - Current
- Managed customer relationships to ensure satisfaction and retention.
- Analyzed customer feedback to identify areas of improvement in the sales process.
- Developed processes for tracking leads from initial contact through closing sale.
- Established relationships with key accounts by providing exceptional customer service.
- Resolved customer complaints efficiently and in a timely manner.
- Developed and implemented strategies to increase customer loyalty and satisfaction.
- Conducted training sessions for new sales consultants on product features and benefits.
Sales Consultant
Carmax
Norwood
09.2020 - 12.2023
- Developed and maintained strong customer relationships and networks within designated sales territory.
- Trained sales team members on company procedures and standards.
- Developed strong relationships with clients to grow business networks.
- Generated leads and located opportunities for market expansion and business growth.
Prep Cook
The Catered Affair
Rockland
09.2019 - 09.2020
- Prepared food items using quality predetermined method in quick and consistent manner.
- Displayed excellent organizational skills by efficiently managing multiple tasks simultaneously.
- Verified all food products were properly labeled and stored.
- Adapted quickly to changing work environments while ensuring adherence to hygiene standards.
Machine Operator
Src Medical Inc
Hanover
06.2015 - 09.2018
- Operated production machinery in a safe and efficient manner, while adhering to all safety protocols.
- Followed detailed instructions from work orders to complete assigned tasks correctly.
- Cleaned equipment and work area before, during, and after shift to promote sanitation.
Education
High School Diploma -
Brockton High School
Brockton, Massachusetts 09.2011 - 06.2015
Some College (No Degree) -
Massasoit Community College
Brockton, MASkills
- Sales and Marketing
- Time Management
- Account management
- Performance metrics optimization
- Conflict resolution
- Team leadership
- Customer service excellence
- Multitasking capacity
Languages
Portuguese, Spanish
Timeline
Lead Sales Consultant
Comcast
12.2023 - Current
Sales Consultant
Carmax
09.2020 - 12.2023
Prep Cook
The Catered Affair
09.2019 - 09.2020
Machine Operator
Src Medical Inc
06.2015 - 09.2018
High School Diploma -
Brockton High School
09.2011 - 06.2015
Some College (No Degree) -
Massasoit Community College