Tatiana Pena-Ortiz
Boston
Summary
Passionate and responsible Resident Assistant with proficiency in empowering individual self-sufficiency. Attentive care professional focusing on individuals' unique needs and comforts. Empathetic cultivator of safe and nurturing environment for building meaningful relationships with residents and families. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
Work History
Resident Assistant
Hildebrand Family Self-Help Center
11.2022 - Current
- Ensure that each family has a safe, clean and adequately furnished room
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Support the program and the agency by following the rules, regulations, and systems of order
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence activities.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
- Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
Sales Specialist
Russell Cellular Verizon
07.2021 - 06.2022
- Retail Sales of Wireless phones and Equipment
- Meet or exceed established sales goals
- Build business clientele through in-store customer engagement, referrals and outbound calls
- Determine and demonstrate understanding of customer's needs
- Maintaining a neat and clean sales area
- Organize and maintain accurate records and sales contracts
- Help other sales associates and be a great team member
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
Security Guard
Securitas Security Services INC
10.2020 - 06.2021
- Command center /concierge, indoor/outdoor patrols and incident reports/activity logs
- Walking/vehicle facility tours
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
Activities Assistant/Receptionist
CareOne Brookline
06.2020 - 10.2020
- Residents in this role as an Activities Assistant
- Assist in planning and implementing group and individual activities for the geriatric population
- Job duties can include but are not limited to Plan, develop, organize, implement, and assist with the activity programs of this facility
- Participate in discharge planning, development and implementation of activity care plans and resident assessments
- Create scheduled visits and doc appointments
Sales Associate
Pandora Jewellery
09.2017 - 05.2018
- Selling new charms, bracelets, earrings & necklaces
- Providing good service to the customer(s)
- Making sure sales floor is always up to date for the newest items
- Rung out customers promoted any new offers & Credit cards
- Accomplishments: Was best Associate for February
Sales Associate
Marshalls
08.2015 - 05.2017
- Responsible for assisting in the daily tasks of the Store
- Assigned to work in various areas of the Store, including merchandise presentation, processing, markdowns, cashier, customer service, dressing room and put backs
- Greets, interacts with and thanks customers on a regular basis
- Ensures front-line Associates provide prompt, and knowledgeable service to all customers
- Responsible for operational controls at the front-end, layaway, and jewellery
- Resolves customer service issues appropriately and competently
Education
High school diploma or GED -
Cambridge Rindge and Latin School
Cambridge, MA06.2016
Skills
- Customer Service
- Time Management
- CPR Certified
- Organization
- Receptionist
- Security
- Teamwork and Collaboration
- Active Planning
- Cash Handling
- Microsoft Outlook
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Resident Assistant
Hildebrand Family Self-Help Center
11.2022 - Current
Sales Specialist
Russell Cellular Verizon
07.2021 - 06.2022
Security Guard
Securitas Security Services INC
10.2020 - 06.2021
Activities Assistant/Receptionist
CareOne Brookline
06.2020 - 10.2020
Sales Associate
Pandora Jewellery
09.2017 - 05.2018
Sales Associate
Marshalls
08.2015 - 05.2017
High school diploma or GED -
Cambridge Rindge and Latin School
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