Tatiana Silveira
Quincy
Summary
Experienced healthcare professional specializing in insurance verification and patient scheduling. Recognized for delivering high-quality customer service and resolving complex issues efficiently. Ready to leverage expertise to enhance patient experiences and streamline administrative operations.
Overview
7
7
years of professional experience
Work History
Insurance Coordinator
Centennial Periodontics & Implants
Centennial
06.2024 - 08.2025
- Verified patient insurance benefits and obtained pre-authorizations, reducing claim denials.
- Scheduled and coordinated appointments for 20–30 patients each day to enhance provider efficiency.
- Managed front office operations, including patient check-in and records management.
- Resolved insurance and scheduling issues promptly to deliver exceptional customer service.
Care Companion Support
Boston Children's Hospital
Boston
11.2021 - 08.2023
- Successfully developed staffing schedules for 180-200 employees to enhance patient care efficiency.
- Mentored 12 new employees, increasing team readiness and retention rates.
- Collaborated with leadership in planning meetings to adapt staffing to dynamic patient needs.
Clinical Assistant
Boston Children's Hospital
Boston
01.2021 - 08.2023
- Provided direct patient care in surgical, medical, oncology, and neurology units.
- Documented patient health histories and vital signs for accurate care records.
- Monitored behavioral health patients to identify safety risks and implemented interventions.
- Coordinated with interdisciplinary teams to align treatment strategies and convey care plans.
Unit Coordinator/Patient Care Technician
Brigham and Women's Hospital, Postpartum
Boston
02.2020 - 01.2021
- Onboarded and trained new staff in clerical procedures, including call handling and record management.
- Processed patient admissions, discharges, and transfers while ensuring confidentiality.
- Assisted RNs in postpartum unit with clinical tasks and support for patients.
Telemetry Monitor Technician
Cooley Dickinson Hospital
Northampton
08.2019 - 01.2020
- Monitored and interpreted ECG rhythms, documenting arrhythmias and abnormal findings accurately.
- Registered patients, verified consult requests, and logged services efficiently.
- Coordinated admissions, transfers, and discharges for telemetry patients seamlessly.
Unit Coordinator/Patient Care Technician
Cooley Dickinson Hospital
Northampton
07.2019 - 01.2020
- Oversaw front desk operations, managing phone inquiries and patient assignments.
- Tracked supplies to ensure optimal operational readiness.
- Entered transport, housekeeping, and maintenance orders utilizing Epic software.
- Assisted nursing staff with patient care tasks, emphasizing vitals monitoring and hygiene protocols.
Personal Care Attendant
Private Employers
Amherst
06.2018 - 06.2019
- Supported clients with mobility, hygiene, and personal care requirements.
- Maintained safe living environment through light housekeeping and administrative tasks.
- Completed professional training to strengthen caregiving expertise.
Education
Bachelor of Science - Biology
University of Massachusetts, Amherst
Amherst, MASkills
- Insurance verification
- Pre-authorization processes
- Patient scheduling
- Billing accuracy
- Records management
- Customer relationship management
Timeline
Insurance Coordinator
Centennial Periodontics & Implants
06.2024 - 08.2025
Care Companion Support
Boston Children's Hospital
11.2021 - 08.2023
Clinical Assistant
Boston Children's Hospital
01.2021 - 08.2023
Unit Coordinator/Patient Care Technician
Brigham and Women's Hospital, Postpartum
02.2020 - 01.2021
Telemetry Monitor Technician
Cooley Dickinson Hospital
08.2019 - 01.2020
Unit Coordinator/Patient Care Technician
Cooley Dickinson Hospital
07.2019 - 01.2020
Personal Care Attendant
Private Employers
06.2018 - 06.2019
Bachelor of Science - Biology
University of Massachusetts, Amherst