Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tatiana Silveira

Quincy

Summary

Experienced healthcare professional specializing in insurance verification and patient scheduling. Recognized for delivering high-quality customer service and resolving complex issues efficiently. Ready to leverage expertise to enhance patient experiences and streamline administrative operations.

Overview

7
7
years of professional experience

Work History

Insurance Coordinator

Centennial Periodontics & Implants
Centennial
06.2024 - 08.2025
  • Verified patient insurance benefits and obtained pre-authorizations, reducing claim denials.
  • Scheduled and coordinated appointments for 20–30 patients each day to enhance provider efficiency.
  • Managed front office operations, including patient check-in and records management.
  • Resolved insurance and scheduling issues promptly to deliver exceptional customer service.

Care Companion Support

Boston Children's Hospital
Boston
11.2021 - 08.2023
  • Successfully developed staffing schedules for 180-200 employees to enhance patient care efficiency.
  • Mentored 12 new employees, increasing team readiness and retention rates.
  • Collaborated with leadership in planning meetings to adapt staffing to dynamic patient needs.

Clinical Assistant

Boston Children's Hospital
Boston
01.2021 - 08.2023
  • Provided direct patient care in surgical, medical, oncology, and neurology units.
  • Documented patient health histories and vital signs for accurate care records.
  • Monitored behavioral health patients to identify safety risks and implemented interventions.
  • Coordinated with interdisciplinary teams to align treatment strategies and convey care plans.

Unit Coordinator/Patient Care Technician

Brigham and Women's Hospital, Postpartum
Boston
02.2020 - 01.2021
  • Onboarded and trained new staff in clerical procedures, including call handling and record management.
  • Processed patient admissions, discharges, and transfers while ensuring confidentiality.
  • Assisted RNs in postpartum unit with clinical tasks and support for patients.

Telemetry Monitor Technician

Cooley Dickinson Hospital
Northampton
08.2019 - 01.2020
  • Monitored and interpreted ECG rhythms, documenting arrhythmias and abnormal findings accurately.
  • Registered patients, verified consult requests, and logged services efficiently.
  • Coordinated admissions, transfers, and discharges for telemetry patients seamlessly.

Unit Coordinator/Patient Care Technician

Cooley Dickinson Hospital
Northampton
07.2019 - 01.2020
  • Oversaw front desk operations, managing phone inquiries and patient assignments.
  • Tracked supplies to ensure optimal operational readiness.
  • Entered transport, housekeeping, and maintenance orders utilizing Epic software.
  • Assisted nursing staff with patient care tasks, emphasizing vitals monitoring and hygiene protocols.

Personal Care Attendant

Private Employers
Amherst
06.2018 - 06.2019
  • Supported clients with mobility, hygiene, and personal care requirements.
  • Maintained safe living environment through light housekeeping and administrative tasks.
  • Completed professional training to strengthen caregiving expertise.

Education

Bachelor of Science - Biology

University of Massachusetts, Amherst
Amherst, MA

Skills

  • Insurance verification
  • Pre-authorization processes
  • Patient scheduling
  • Billing accuracy
  • Records management
  • Customer relationship management

Timeline

Insurance Coordinator

Centennial Periodontics & Implants
06.2024 - 08.2025

Care Companion Support

Boston Children's Hospital
11.2021 - 08.2023

Clinical Assistant

Boston Children's Hospital
01.2021 - 08.2023

Unit Coordinator/Patient Care Technician

Brigham and Women's Hospital, Postpartum
02.2020 - 01.2021

Telemetry Monitor Technician

Cooley Dickinson Hospital
08.2019 - 01.2020

Unit Coordinator/Patient Care Technician

Cooley Dickinson Hospital
07.2019 - 01.2020

Personal Care Attendant

Private Employers
06.2018 - 06.2019

Bachelor of Science - Biology

University of Massachusetts, Amherst
Tatiana Silveira