Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic

TATIANE GUASSU

Quincy

Summary

A highly skilled and patient focused phlebotomist with almost three years of experience from newborns to geriatrics. Committed to maintaining the highest standards of safety and patient care. Nine years of experience in front desk / receptionist in total. Almost three years of them in the medical field. Fluent in three languages and currently learning a new one. Comfortable and confident doing finger stick, heel stick, venipuncture with straight needle and butterfly needle. EKG. Covid and flu swabs. H. Pylori Breath Test. OSHA. HIPAA. Universal Precautions. Infection Control. America Red Cross Basic Life Support. Basic Lab Processing (centrifuge/aliquoting/packing list). Checking patients in/out. Scheduling appointments. Calling patients and doctors. EPIC. Microsoft Word. Outlook. Scanning. Printing. Faxing.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Medical Secretary

********
02.2025 - Current
  • Business administration.
  • Athena System.
  • Insurance authorizations.
  • Referrals.
  • Medical records.
  • Scheduled and rescheduled appointments.
  • Phone triage.
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Registered new patients in electronic medical records prior to appointment scheduling.

Phlebotomist (Outpatient)

Atrius Health
01.2023 - 05.2024
  • Collected blood samples from 30-60 patients per day through venipuncture, finger stick, heel stick and ensured the patient was comfortable during procedure.
  • Followed the correct order of draw.
  • Greeted patients upon arrival.
  • Checked patients in, called patients, called doctors and nurses.
  • Scanned documents, printed, put in outside orders.
  • Assisted during supplies ordering and stocking.
  • Followed clinic regulations, safety protocols and privacy at all the times.
  • Explained how to collect 24 hrs urine, stool, semen and sputum.
  • Covid swabs.
  • H. Pylori Breath Test.

Phlebotomist (Outpatient)

South Shore Medical Center
01.2022 - 06.2022
  • Collected blood samples through venipuncture, finger stick, heel stick and ensured the patient was comfortable during the procedure.
  • Followed the correct order of draw.
  • Greeted patients upon arrival.
  • Checked patients in, called patients, called doctors and nurses.
  • Assisted during supplies ordering and stocking.
  • Followed clinic regulations, safety protocols and privacy at all the times.
  • Explained how to collect 24 hrs urine, stool, semen and sputum.
  • Covid and flu swabs.
  • EKGs.
  • Basic Lab Processing (centrifuge/aliquoting/packing list).
  • Provided excellent customer service by treating every patient with empathy and respect.
  • Always went above and beyond to make sure the patient felt important and comfortable during their visit and time with me.
  • High level of accuracy and attention to detail.

Phlebotomist (inpatient and outpatient)

Brigham & Women's Hospital
08.2019 - 04.2020
  • Collected blood samples through venipuncture and ensured the patient was comfortable during the procedure.
  • Followed the correct order of draw.
  • Followed clinic regulations, safety protocols and privacy at all the times.
  • Explained how to collect 24 hrs urine, stool, semen and sputum.
  • Provided excellent customer service by treating every patient with empathy and respect.
  • Always went above and beyond to make sure the patient felt important and comfortable during their visit and time with me.
  • High level of accuracy and attention to detail.

Beauty Consultant

Target
09.2018 - 07.2019
  • Demonstrated and recommended beauty products to meet costumers needs.
  • Assisted costumers during shopping.
  • Cashier when needed.
  • Responsible for restocking the front and organizing the whole department.

Secretary

Brother & Sister Painting Company
03.2012 - 08.2018
  • Business administration.
  • Scheduled and rescheduled appointments.
  • Inventory management.
  • Responsible for paychecks.
  • Responsible for ordering supplies.
  • High level of accuracy and attention to detail.

Babysitter

01.2000 - 02.2008
  • 5x a week took care of a girl from when she was 1 month old until she was 8 years old.
  • Changed diapers, cooked food, fed her, bathed her, taught her how to speak, walk, write, helped with homework, took to school, played games, cleaned her room and did her laundry.

Skills

  • Patient Care
  • HIPAA
  • Specimen Handling
  • Customer Service
  • Multitasking
  • Quality Control
  • Time Management
  • Attention To Detail
  • Organization Skills
  • EPIC
  • Fluent in 3 languages

Certification

  • Quincy College - Phlebotomy Certificate
  • Phlebotomy with Lab, Orientation To Healthcare, (OSHA, HIPAA, Universal Precautions), Basic Life Support, Interpersonal Communication, Medical Terminology, Anatomy and Physiology.

Languages

English
Portuguese
Spanish

Timeline

Medical Secretary

********
02.2025 - Current

Phlebotomist (Outpatient)

Atrius Health
01.2023 - 05.2024

Phlebotomist (Outpatient)

South Shore Medical Center
01.2022 - 06.2022

Phlebotomist (inpatient and outpatient)

Brigham & Women's Hospital
08.2019 - 04.2020

Beauty Consultant

Target
09.2018 - 07.2019

Secretary

Brother & Sister Painting Company
03.2012 - 08.2018

Babysitter

01.2000 - 02.2008

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TATIANE GUASSU