Tatianna Rodriguez
Springfield
Summary
Compassionate PCA with experience at Stavros Center For Independent Living, skilled in personal hygiene assistance and emotional support. Enhanced patient comfort through attentive care and maintained a safe environment, significantly reducing infection risks. Proven leader at Dunkin' Donuts, where I improved customer satisfaction and trained new team members effectively.
Overview
2
2
years of professional experience
Work History
PCA
Stavros Center For Independent Living
01.2024 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Crew Member Team Leader
Dunkin' Donuts
05.2023 - Current
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
Education
Associates -
Springfield Technical Community College
Springfield, MA01-2027
High School Diploma -
Springfield Honors Academy
Springfield05-2023
Skills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
- Daily living assistance
Timeline
PCA
Stavros Center For Independent Living
01.2024 - Current
Crew Member Team Leader
Dunkin' Donuts
05.2023 - Current
Associates -
Springfield Technical Community College
High School Diploma -
Springfield Honors Academy
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