Tatyana-Lee Lovejoy
Springfield
Summary
Adept Shift Manager with a proven track record at Cold Stone Creamery, excelling in staff development and inventory control. Demonstrated ability to enhance team performance and ensure compliance with safety standards. Skilled in training and mentoring, with a keen focus on optimizing operational efficiency and customer satisfaction.
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Overview
2
2
years of professional experience
Work History
Shift Manager
Cold Stone Creamery
Springfield
04.2023 - Current
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Provided coaching and guidance to team members when necessary to improve performance.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
Education
High School Diploma -
Springfield Central High School
Springfield, Massachusetts05-2024
Skills
- Safety Compliance
- Staff Development
- Inventory Control
- Equipment Troubleshooting
- Schedule oversight
- Team Development
- Quality Assurance
- Staff Training and Onboarding
- Shift leadership
- Cash Handling
- Handling Customer Complaints
- Workplace Safety
- Training and mentoring
Timeline
Shift Manager
Cold Stone Creamery
04.2023 - Current
High School Diploma -
Springfield Central High School