- Participating in fundraising events to support local charities, schools, or community projects
- Offering time and support to shelters for the homeless, women, and animals
Tavia Duncan
Boston
Summary
Professional with robust experience in radiology scheduling, adept at managing appointments, coordinating with medical staff, and ensuring smooth workflow. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skills include patient communication, scheduling software, and problem-solving. Known for reliability and efficiency in high-pressure environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Radiology Scheduler
Brigham Women's Hospital
08.2018 - Current
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Secured confidential patient information from unauthorized access.
- Generated department orders and accompanying documentation.
- Entered data into epic database to coordinate both patient and provider schedules in multiple computer systems
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
- Worked closely with referring physicians'' offices to coordinate timely referrals for diagnostic imaging services, expediting patient care when necessary.
- Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
Nurse Scheduler
Visiting Nurse Association
06.2015 - 08.2018
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Created staff schedules, approved requested time off, and updated reports.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Order nurses supplies for home clients.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
Retail Manger
Victoria Secret
12.2008 - 05.2015
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Completed daily paperwork and computer entry of sales data as established by management.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Created employee schedules to align coverage with forecasted demands.
- Maintained quality brand image exposure in alignment with corporate standards.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Trained and developed new employees for ease of transition into team.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Created visual store strategy based on market trends.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
Medical Assistant Intern
Hebrew Senior Care
04.2010 - 04.2012
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Contributed to the overall safety of the clinic environment by strictly adhering to infection control and sterilization procedures in all aspects of patient care.
- Contributed to a well-organized clinical environment through effective inventory management and equipment sterilization.
Education
Medical Assistant - Professional Medical Assistant
The Salter School
10.2010
High School Diploma -
Brighton High School
06.2007
Skills
- Accurate data entry
- Effective team collaboration
- Detail-oriented approach
- HIPAA compliance
- Health information systems
- Problem-Solving
- Analytical problem-solving
- Epic Software Proficiency
- First Aid/CPR
- Medical office experience
- Patient scheduling
- Radiology procedures
- Medical documentation
- Healthcare management
Certification
- Notary Public [expire August 18, 2028]
Interests
Timeline
Radiology Scheduler
Brigham Women's Hospital
08.2018 - Current
Nurse Scheduler
Visiting Nurse Association
06.2015 - 08.2018
Medical Assistant Intern
Hebrew Senior Care
04.2010 - 04.2012
Retail Manger
Victoria Secret
12.2008 - 05.2015
High School Diploma -
Brighton High School
Medical Assistant - Professional Medical Assistant
The Salter School
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