TAYAMMOUMI MOULAY ISMAIL
CUSTOMER SERVICE MANAGER
MARRAKECH
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Customer Service Manager
Sahatel
marrakech
05.2015 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Researched and corrected customer concerns to promote company loyalty.
Customer Service Agent
Sahatel
marrakech
05.2013 - 05.2015
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Contacted customers to return routine and general calls promptly.
Customer Service Officer
Phone On Line
marrakech
04.2011 - 05.2012
- Promoted company brand and unique offerings through personalized customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Baccalaureate Standard - Humain Literature And Science
Youssef Ben Tachfine High Scholl
Morocco/ Marrakech 09.2002 - 06.2003
Diplomate Off International Trad - International Trad
Temara Academy Schooll
Temara 01.2015 - 08.2017
Skills
Customer Relationship Management Software (CRM)
Sales expertise
Sales proficiency
Customer Relations
Microsoft Outlook, Word and Excel
Negotiation expert
Telemarketing expertise
Cash Handling
Certification
Sales Manager Certificate
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 5 members.
- languges / english -frecnh
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Manager
Sahatel
05.2015 - Current
Diplomate Off International Trad - International Trad
Temara Academy Schooll
01.2015 - 08.2017
Sales Manager Certificate
01-2015
Customer Service Agent
Sahatel
05.2013 - 05.2015
Customer Service Officer
Phone On Line
04.2011 - 05.2012
Drive license
03-2008
Baccalaureate Standard - Humain Literature And Science
Youssef Ben Tachfine High Scholl
09.2002 - 06.2003