Tayla Vinal
Bridgewater
Summary
Seeking Call Center Agent role with 5 years of experience in customer service and healthcare benefit support. Proven track record in managing inbound and outbound calls, resolving customer inquiries, and providing detailed information with empathy and active listening. Strong communication, problem-solving, and multitasking skills, complemented by proficiency in data entry and organizational abilities.
Overview
5
5
years of professional experience
Work History
Healthcare Benefit Specialist
Care Medics
02.2022 - 12.2024
- Assisted clients with understanding and enrolling in healthcare benefit programs by providing detailed information about health plans and coverage options
- Processed applications, ensuring accuracy and completeness of documentation, and resolved client inquiries related to healthcare benefits
- Managed inbound and outbound client calls to provide information and support, enhancing communication and problem-solving skills
- Developed strong analytical and attention-to-detail skills by reviewing complex benefit applications and performing meticulous data entry
Customer Service Representative
CVS Pharmacy
01.2020 - 02.2022
- Provided exceptional customer service by promptly addressing and resolving inquiries and issues
- Collaborated with the pharmacy team to ensure the accurate dispensing of prescriptions
- Managed inbound and outbound calls to effectively follow up on customer inquiries and resolve concerns
- Strengthened problem-solving, time management, and communication skills through handling diverse customer interactions and multitasking in a fast-paced environment
Education
Bachelor of Arts - Psychology, Concentration in Mental Health
Southern New Hampshire University
01.2027
Skills
- Strong Understanding of Psychological Principles and Mental Health Concepts
- Excellent Communication and Interpersonal Skills
- Detail-Oriented With Strong Organizational Abilities
- Ability to Work Independently and as Part of a Team
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Problem-Solving and Critical Thinking Skills
- Time Management and Multitasking Capabilities
- Analytical and Data Entry Proficiency
- Empathy and Active Listening
- Typing Speed and Accuracy
- Conflict Resolution
- Problem Escalation
- Active Listening/Customer Service
- Data Entry
- Leadership
- Adaptability
- Organizational Development
- Business Process Improvement
- Executive Communication
- Competitive Intelligence
Languages
English
Native or Bilingual
Timeline
Healthcare Benefit Specialist
Care Medics
02.2022 - 12.2024
Customer Service Representative
CVS Pharmacy
01.2020 - 02.2022
Bachelor of Arts - Psychology, Concentration in Mental Health
Southern New Hampshire University
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