Taylor Palmer
Winchester
Summary
Organized and reliable with a solid background in patient access and scheduling. Leverages experience in maintaining compliance with HIPAA to protect patient information while efficiently coordinating clinical trial appointments. Known for collaborative spirit and effective communication skills in fast-paced healthcare settings.
Overview
6
6
years of professional experience
Work History
Protocol Scheduler I
Dana-Farber Cancer Institute
Boston
07.2025 - Current
- Responsible for all aspects of patient scheduling for patients on clinical trials.
- Act as a primary point of contact to the clinical research team, patients, and caregivers regarding all scheduling matters.
- Work alongside a clinical practitioner group consisting of physicians, physicians assistants, program nurses, nurse practitioners, and clinical research coordinators.
- Orders labs, electrocardiograms, echocardiograms, CT scans, MRI scans.
Seasonal Sales Associate
Ardene
Peabody
06.2024 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Patient Access Representative
Cape Cod Hospital
Barnstable
06.2023 - 08.2023
- Secured patient information in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to successfully deal with difficult situations.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Summer Camp Counselor
Winchester Recreation Department
Winchester
06.2021 - 08.2022
- Supported children by actively listening and offering encouragement.
- Prepared and submitted daily and weekly reports to keep records of campers' attendance.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Kept athletic and games equipment and facilities organized and maintained.
- Monitored social interactions to promote positive social experiences for participants and prevent conflicts.
Summer Employee
Yarmouth Drive In
West Yarmouth
06.2020 - 09.2020
- Greeted customers and answered inquiries regarding menu items.
- Assisted with security and safety of customers.
- Assisted the box office with sales.
Education
Bachelor of Arts - Psychology, Sociology Minor
Providence College
Providence, RI05-2025
High School Diploma -
Winchester High School
Winchester, MA06-2021
Skills
- Strong Work Ethic
- Dependable
- Organizational Skills
- Planning Skills
- Patient intake
- Appointment scheduling
- Team collaboration
- Computer skills
Accomplishments
Made Providence College Deans List: Fall 2024 and Spring 2025.
Clubs And Activities
- Co-President of Italian Club.
- Providence College Admissions Ambassador.
- Member of the Board of Multi Cultural Student Affairs.
Timeline
Protocol Scheduler I
Dana-Farber Cancer Institute
07.2025 - Current
Seasonal Sales Associate
Ardene
06.2024 - 08.2024
Patient Access Representative
Cape Cod Hospital
06.2023 - 08.2023
Summer Camp Counselor
Winchester Recreation Department
06.2021 - 08.2022
Summer Employee
Yarmouth Drive In
06.2020 - 09.2020
Bachelor of Arts - Psychology, Sociology Minor
Providence College
High School Diploma -
Winchester High School