Teresa Cunha
Peabody
Summary
Dynamic senior executive known for high productivity and efficient task completion. Expert in process improvements and staff recruitment, driving business growth and enhancing customer service. Motivated by a fast-paced, rapidly changing working environment, and committed to the learning, improvement, and development of staff and channel partners. Strong decision-making and communication skills foster collaboration and achieve strategic objectives, resulting in increased operational efficiency and team performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Vice President - Retail Branch Administrator
Reading Cooperative Bank
Reading
07.2014 - 03.2025
- Developed and implemented strategic plans to achieve company goals and objectives.
- Analyzed competitors and market trends to facilitate business growth.
- Revamped existing processes to streamline operations, while increasing efficiency.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Collaborated with hiring managers to develop and execute recruitment strategies to attract, retain, and develop top talent.
- Screened resumes and conducted initial interviews to assess candidate qualifications and cultural fit.
Vice President - Retail Branches
First Ipswich Bank
Ipswich
06.2011 - 07.2014
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Worked successfully to transition the division to a new core processing system.
- Spearheaded efforts to enhance customer service processes while maintaining quality assurance standards.
- Created effective communication strategies between management team members and employees at all levels of the organization.
- Oversaw human resource functions such as recruitment, employee relations, and training for sales and branch staff to maximize productivity.
Vice President - Retail Sales Officer
Danversbank
Danvers
06.2003 - 06.2011
- Managed customer service and sales teams, ensuring high levels of performance and seamless experiences for customers and clients.
- Assisted in developing marketing campaigns aimed at increasing service sales and boosting customer loyalty.
- Monitored branch performance metrics, including sales, profitability, and customer service ratings.
- Coached and mentored sales representatives on best practices, customer service, and product knowledge.
- Conducted interviews with candidates, evaluated qualifications, provided feedback to hiring managers, and assisted with hiring decision-making.
- Analyzed job postings and identified potential sources of talent.
Education
Master of Science - Management
Lesley University
Cambridge, MA05-2001
Bachelor of Science - Psychology
Boston College
Chestnut Hill, MA05-1992
Skills
- Results-driven
- Employee recruitment and retention
- Performance monitoring and evaluation
- Process improvements
- Business growth and marketing strategies
- KPI setting and tracking
- Sales and marketing leadership
- Decision-making
- Verbal and written communication
- Coaching and training
Accomplishments
- Collaboration Award (2020, 2022, 2024), Community Service Award (2021), Customer Service Award (2020)
Certification
- Internal Revenue Acceptance Agent Certification (2025)
- Notary Public
Timeline
Vice President - Retail Branch Administrator
Reading Cooperative Bank
07.2014 - 03.2025
Vice President - Retail Branches
First Ipswich Bank
06.2011 - 07.2014
Vice President - Retail Sales Officer
Danversbank
06.2003 - 06.2011
Master of Science - Management
Lesley University
Bachelor of Science - Psychology
Boston College
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