Teresa FERNANDEZ
LAWRENCE
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Airport Operations Agent
JetBlue
Boston
11.2021 - Current
- Delivered high-quality customer service, assisting passengers with inquiries, boarding, and deplaning procedures.
- Processed ticket changes, refunds, and managed customer reservations efficiently.
- Coordinated aircraft arrivals and departures, ensuring safety and compliance with FAA regulations.
- Communicated effectively with crew members and ground staff to maintain on-time performance.
Receptionist
Dr. Dental
Haverhill
08.2019 - 01.2020
- Managed patient scheduling, including daily appointments, cancellations, and no-shows.
- Processed payments, arranged payment plans, and verified patient insurance information.
- Prepared detailed daily, weekly, and monthly administrative reports.
- Provided front-desk customer service, greeting patients and managing incoming calls
Lead Food Server
Haverhill Public Schools
Haverhill
08.2007 - 06.2019
- Prepared and served meals in compliance with health and safety regulations.
- Operated the cash register and handled customer transactions.
- Oversaw inventory management, coordinated food ordering, and maintained cleanliness of preparation areas.
- Delivered exceptional service to both students and staff.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA11-2013
Skills
- Customer service
- Ticketing systems
- Reservation management
- FAA compliance
- Time management
- Microsoft office
- Excel formulas
Timeline
Airport Operations Agent
JetBlue
11.2021 - Current
Receptionist
Dr. Dental
08.2019 - 01.2020
Lead Food Server
Haverhill Public Schools
08.2007 - 06.2019
High School Diploma -
Penn Foster Career School
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