Terry Peterson
Maynard,MA
Summary
Proven Software Support Specialist with a track record of enhancing product quality at Boston Software Corporation. Excelled in delivering exceptional customer service and technical support and boosting customer loyalty. At FACET Inc. demonstrated professionalism, adaptability, and communication skills.
Achieved significant improvements in customer satisfaction through effective problem-solving and teamwork.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
Work History
Software Support Specialist
Boston Software Corporation
02.2003 - 11.2024
- Collaborated with development teams to identify bugs, leading to faster resolution times and improved product quality.
- Provided remote assistance to clients experiencing technical difficulties, reducing downtime and minimizing disruptions to their operations.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Improved customer satisfaction by promptly addressing software issues and providing effective resolutions.
Customer Support Technician
FACET, Inc.
03.1991 - 01.2002
- Provided customer support for client base of architects and designers for office layout software.
- Assisted in testing software patches in a team environment prior to release
- Attended yearly trade show with office team in Chicago promoting and demonstrating software for potential new customers
- Organized yearly software release as well as shipping logistics to customer base.
Education
Some College (No Degree) - Business Administration
Elmira College
Elmira, NYSkills
- Customer service
- Professionalism
- Multitasking
- Reliability
- Excellent communication
- Adaptability and flexibility
- Verbal and written communication
- Friendly and patient
- Interpersonal skills
Timeline
Software Support Specialist
Boston Software Corporation
02.2003 - 11.2024
Customer Support Technician
FACET, Inc.
03.1991 - 01.2002
Some College (No Degree) - Business Administration
Elmira College
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