Tevin Mpagi
Billerica
Summary
Dynamic Retail Sales Associate with a strong focus on customer engagement and problem-solving. Demonstrated ability to enhance customer experiences and effectively manage inventory, contributing to a positive store environment.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
H&M Clothing
Burlington
05.2024 - Current
- Assisted customers with product selection and provided styling advice.
- Managed inventory through efficient restocking and organizing displays to enhance product visibility.
- Operated cash register and processed transactions accurately to ensure smooth customer experiences.
- Maintained store cleanliness and ensured visual standards were met.
- Collaborated with team members to achieve store goals and enhance customer experience.
- Engaged with customers to foster relationships and promote brand loyalty through personalized service.
- Explored current fashion trends to provide informed recommendations to shoppers.
- Participated in training sessions to improve product knowledge and sales techniques.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Demonstrated knowledge of store products and services.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Organized displays to attract customers and promote sales.
- Provided product information and answered customer questions.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Created price tags and merchandise signs for new items.
- Used product knowledge to suggest items to match client needs.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Operated point-of-sale systems accurately to process payments from customers.
Retail Sales Associate
Macys Department Store
Burlington
11.2023 - 01.2024
- Managed inventory through efficient restocking of merchandise and strategic organization of displays to enhance product visibility.
- Maintained store cleanliness and upheld visual standards to create an inviting shopping environment.
- Assisted customers in selecting products that matched their needs, improving overall customer satisfaction.
Education
Cyber Security Degree -
MiddlesexCommunity College
Lowell, MA04-2026
Custom Section 1
- I take safety seriously
- I'm good with routines and staying organized
- I'm calm, patient, and good at handling challenging behaviors without reacting
- I stay professional in stressful
Timeline
Retail Sales Associate
H&M Clothing
05.2024 - Current
Retail Sales Associate
Macys Department Store
11.2023 - 01.2024
Cyber Security Degree -
MiddlesexCommunity College