Thais de Souza Lopes
Fall River,MA
Summary
Dynamic professional with extensive experience as a Store Owner and District Sales Manager at Boost Mobile by VE Wireless. Proven track record in relationship building and customer service, enhancing satisfaction and loyalty. Bilingual in Portuguese, Spanish, and English, adept at fostering community connections and driving business growth through effective marketing strategies.
Experienced with community outreach and engagement strategies that drive positive societal change. Utilizes communication and organizational skills to foster community participation and support. Track record of building strong community networks and creating impactful grassroots initiatives.
Overview
9
9
years of professional experience
Work History
Store Owner / Operator
Self-employeed
02.2024 - Current
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Organized events and workshops to educate community members on various topics, fostering knowledge growth.
- Assisted in the creation of a safe and inclusive environment through conflict resolution and mediation efforts.
District Sales Manager
Boost Mobile by VE Wireless
01.2016 - 02.2024
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Built relationships with customers and community to establish long-term business growth.
Education
High School Diploma -
BMC Durfee High School
Fall River, MA06.2017
Skills
- Business networking
- Store maintenance
- Relationship building
- Customer relations
- Marketing
- Consulting
- Customer service
- Decision-making
- Community-based resources
- Bilingual in Portuguese, Spanish and English
Languages
Spanish
Full Professional
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Store Owner / Operator
Self-employeed
02.2024 - Current
District Sales Manager
Boost Mobile by VE Wireless
01.2016 - 02.2024
High School Diploma -
BMC Durfee High School
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